51Ƶ

Default SLA for Austria

Default SLA Template for Austria

This document is a standard Service Level Agreement (SLA) template governed by Austrian law, designed to establish and maintain clear performance standards and accountability in service delivery relationships. It incorporates key requirements under Austrian civil law (ABGB), consumer protection regulations where applicable, and relevant EU regulations including GDPR. The agreement defines service levels, measurement criteria, remedies for non-performance, and establishes clear operational procedures while ensuring compliance with Austrian legal requirements for business contracts.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Default SLA

Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Default SLA?

This Default SLA template is designed for use in Austrian business contexts where formal service delivery commitments need to be established between a service provider and customer. The document incorporates essential elements required under Austrian law, including ABGB provisions and relevant EU regulations, while maintaining flexibility to adapt to various service types. The Default SLA template is particularly valuable for businesses establishing new service relationships or standardizing existing service agreements, providing a comprehensive framework for service levels, performance monitoring, remedies, and operational procedures. It includes specific provisions for data protection under GDPR, consumer protection where applicable, and addresses both technical and commercial aspects of service delivery relationships.

What sections should be included in a Default SLA?

1. Parties: Identification and details of the service provider and customer

2. Background: Context of the agreement and general purpose of the services

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of services to be provided

5. Service Levels: Specific, measurable performance standards and metrics

6. Service Credits: Compensation mechanism for failure to meet service levels

7. Performance Monitoring: Methods and frequency of service level measurement and reporting

8. Support Services: Description of support services, including response times and escalation procedures

9. Customer Obligations: Requirements and responsibilities of the customer

10. Charges and Payment: Pricing, payment terms, and invoicing procedures

11. Data Protection: GDPR compliance and data handling requirements

12. Confidentiality: Protection and handling of confidential information

13. Liability and Indemnification: Limitation of liability and indemnification provisions

14. Force Majeure: Circumstances excusing performance of obligations

15. Term and Termination: Duration, renewal, and termination provisions

16. General Provisions: Standard legal provisions including governing law and jurisdiction

What sections are optional to include in a Default SLA?

1. Disaster Recovery: Required for critical services or when handling sensitive data

2. Security Requirements: Needed when handling sensitive data or providing security-critical services

3. Change Management: Important for complex services requiring regular modifications

4. Intellectual Property: Required when service involves creation or use of intellectual property

5. Personnel Requirements: Needed when specific staff qualifications or security clearances are required

6. Compliance Requirements: Required for regulated industries or services

7. Subcontractors: Include when service provider may use third-party suppliers

8. Insurance: Required for high-risk services or when mandated by industry standards

What schedules should be included in a Default SLA?

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement methods

2. Schedule 2 - Service Credits Calculation: Detailed formula and examples for calculating service credits

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes and escalation procedures

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Information Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Schedule 8 - Contact Details: Key contacts and escalation matrices for both parties

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Austria

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions

















































Clauses




































Relevant Industries

Information Technology

Telecommunications

Cloud Services

Professional Services

Managed Services

Banking and Financial Services

Healthcare

Manufacturing

Logistics

Software Development

Data Center Services

Business Process Outsourcing

Relevant Teams

Legal

Information Technology

Operations

Service Delivery

Procurement

Compliance

Risk Management

Account Management

Technical Support

Quality Assurance

Contract Administration

Customer Service

Information Security

Relevant Roles

Chief Technology Officer

IT Director

Service Delivery Manager

Contract Manager

Legal Counsel

Procurement Manager

Operations Manager

Account Executive

Business Development Manager

Risk Manager

Compliance Officer

Technical Project Manager

Chief Information Officer

Service Operations Director

Quality Assurance Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Business Service Level Agreement

An Austrian-law governed agreement defining service levels, performance metrics, and delivery standards between business entities, compliant with Austrian commercial law and EU regulations.

find out more

Team Slas

An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.

find out more

SaaS SLA

An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.

find out more

SLA Production Support

An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.

find out more

SLA Contract Management

An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.

find out more

SLA 999

Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.

find out more

SLA

An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Internal SLA

Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.

find out more

99.99 SLA In Minutes

An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.

find out more

SLA Change Management

An Austrian law-compliant framework for managing SLA changes, defining procedures and responsibilities for service level modifications.

find out more

SLA Request

An Austrian law-governed Service Level Agreement (SLA) Request document establishing service performance standards and metrics between provider and recipient.

find out more

Default SLA

An Austrian law-governed Service Level Agreement template defining service standards, performance metrics, and remedies for service delivery relationships.

find out more

API SLA

An Austrian law-governed Service Level Agreement for API services, defining performance commitments and operational requirements while ensuring compliance with EU regulations.

find out more

SLA Type

An Austrian law-governed agreement defining service performance standards, metrics, and delivery commitments between service provider and recipient.

find out more

SLA Telecom

An Austrian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and remedies for telecommunications services provision.

find out more

Managed Services Service Level Agreement

Austrian law-governed Service Level Agreement defining performance metrics and obligations for managed IT services provision.

find out more

SLA Base

An Austrian law-governed Service Level Agreement (SLA) template defining core service standards and performance metrics between provider and recipient.

find out more

Itil Service Level Agreement

An Austrian-law governed ITIL Service Level Agreement defining IT service delivery standards and performance requirements between service provider and client.

find out more

Improved SLA

An enhanced Service Level Agreement template compliant with Austrian law, defining comprehensive service levels and performance metrics with enforceable remedies.

find out more

Agency SLA

An Austrian law-governed Service Level Agreement for commercial agency relationships, establishing performance standards and compliance requirements.

find out more

SLA Production

Austrian-law governed Service Level Agreement template for production services, compliant with Austrian industrial standards and regulations.

find out more

Tier 3 SLA

High-availability (99.999%) Service Level Agreement under Austrian law for mission-critical services with comprehensive performance and support commitments.

find out more

SLA Uptime

Austrian law-compliant Service Level Agreement establishing uptime guarantees and performance metrics for digital service provision.

find out more

SLA (Healthcare)

Austrian healthcare service level agreement template incorporating local healthcare regulations and EU compliance requirements for medical service delivery.

find out more

Simple SLA

An Austrian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.

find out more

Normal SLA

An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Task SLA

An Austrian law-governed agreement defining performance metrics and service levels for specific tasks, including delivery requirements and compliance standards.

find out more

SLA Warehouse

An Austrian law-governed agreement setting service levels and operational requirements for warehouse services between a provider and client.

find out more

SLA Training

An Austrian law-governed Service Level Agreement for professional training services that defines performance metrics and delivery standards.

find out more

SLA Storage

An Austrian-law governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.

find out more

SLA Server Uptime

An Austrian law-governed Service Level Agreement establishing server uptime commitments, measurement criteria, and compensation mechanisms.

find out more

SLA Database

An Austrian law-governed Service Level Agreement for database services, defining performance metrics and compliance requirements under Austrian and EU regulations.

find out more

SLA Audit

An Austrian law-compliant template for conducting and documenting Service Level Agreement (SLA) audits, incorporating local and EU regulatory requirements.

find out more

Security Level Agreement

An Austrian law-governed agreement establishing security requirements, performance metrics, and compliance obligations between parties, incorporating both national and EU regulatory requirements.

find out more

Quality SLA

An Austrian-law governed Quality Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Latency SLA

An Austrian law-governed Service Level Agreement establishing latency performance standards, measurement methods, and remedies for digital services.

find out more

Guaranteed SLA

An Austrian law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.

find out more

Premium SLA

An Austrian law-governed Premium Service Level Agreement defining enhanced service standards, support levels, and performance guarantees for critical business services.

find out more

Performance SLA

An Austrian law-governed agreement establishing measurable service performance levels between provider and recipient, with specific metrics and consequences for non-compliance.

find out more

Office SLA

An Austrian law-governed Service Level Agreement for office services, defining performance standards and service delivery requirements.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it