A Complaint Letter Regarding Excess Billing is a crucial document used when a customer needs to formally dispute incorrect charges or overcharging by a service provider or vendor in the UAE. This document is designed to comply with UAE Federal Law No. 15 of 2020 on Consumer Protection and related regulations, ensuring that the complaint is presented in a legally recognized format. It should be used when informal resolution attempts have been unsuccessful or when a formal record of the dispute needs to be established. The letter includes essential components such as account details, specific billing discrepancies, evidence of overcharging, and clear resolution requests. It's particularly important in the UAE context where consumer protection laws provide specific rights regarding billing disputes and require formal documentation for legal recourse.
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1. Sender's Details: Full contact information of the complainant, including name, address, account number, and contact details
2. Recipient's Details: Complete details of the company/organization and specific department/person being addressed
3. Subject Line: Clear identification of the letter as a billing complaint with relevant reference numbers
4. Account Information: Details of the account in question, including account number and service type
5. Statement of Issue: Clear description of the billing discrepancy, including amounts and time periods
6. Factual Background: Chronological explanation of events leading to the billing issue
7. Evidence Summary: Brief overview of the supporting documentation that proves the excess billing
8. Specific Request: Clear statement of the desired resolution, including amount to be corrected and timeline
9. Closing: Professional closing with expected timeframe for response and contact information
1. Previous Communication History: Include when there have been prior attempts to resolve the issue, summarizing previous correspondence
2. Legal Rights Reference: Include when invoking specific consumer protection laws or regulations to support the complaint
3. Escalation Notice: Include when planning to escalate to regulatory authorities if the issue remains unresolved
4. Impact Statement: Include when the billing error has caused significant personal or business impact worth noting
5. Settlement Proposal: Include when offering a specific settlement or payment arrangement proposal
1. Original Bills/Invoices: Copies of the disputed bills or invoices
2. Correct Billing Evidence: Documentation showing the correct amount that should have been billed
3. Payment History: Record of previous payments made on the account
4. Communication Records: Copies of previous emails, letters, or call logs regarding the dispute
5. Service Agreement: Copy of the original service agreement or contract showing agreed rates
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