This Shared Services Agreement template is designed for use under Austrian law when organizations wish to establish a formal arrangement for the provision of shared services. It is particularly relevant for corporate groups centralizing support functions, businesses seeking operational efficiency, or organizations establishing service centers. The agreement covers essential aspects including service scope, performance standards, pricing, governance, and risk allocation, while ensuring compliance with Austrian legal requirements including the ABGB (Civil Code), UGB (Commercial Code), DSG (Data Protection Act), and relevant employment laws. It is structured to accommodate various service types while maintaining flexibility for specific business needs and regulatory requirements.
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1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and relationship between the parties
3. Definitions and Interpretation: Key terms used throughout the agreement and interpretation rules
4. Services Scope: Detailed description of services to be provided and service levels
5. Term and Termination: Duration of the agreement and termination provisions
6. Service Provider Obligations: Key responsibilities and commitments of the service provider
7. Service Recipient Obligations: Key responsibilities and commitments of the service recipient
8. Charges and Payment Terms: Pricing, invoicing, and payment arrangements
9. Service Levels and Performance: Performance standards, KPIs, and measurement methods
10. Governance and Reporting: Management structure, meetings, and reporting requirements
11. Data Protection and Security: GDPR compliance and data security measures
12. Confidentiality: Protection of confidential information
13. Liability and Indemnification: Risk allocation between parties
14. Force Majeure: Handling of events beyond parties' reasonable control
15. General Provisions: Standard legal provisions including governing law, notices, and assignment
1. Intellectual Property Rights: Include when services involve creation or use of IP
2. Staff Transfer Provisions: Include when services involve transfer of employees
3. Business Continuity: Include for critical services requiring disaster recovery planning
4. Change Control: Include when services may require frequent modifications
5. Audit Rights: Include when regulatory compliance or financial oversight is crucial
6. Anti-Corruption and Compliance: Include for international services or regulated industries
7. Insurance Requirements: Include when services involve significant risks requiring specific insurance
8. Transition Services: Include when complex service transition is required
9. Step-In Rights: Include for critical services requiring potential emergency intervention
1. Service Descriptions: Detailed specifications of each service category
2. Service Levels and KPIs: Detailed performance metrics and measurement methods
3. Charges and Pricing: Detailed pricing structure, rates, and calculation methods
4. Data Processing Agreement: GDPR-compliant data processing terms
5. Business Continuity Plan: Detailed procedures for service continuation in emergencies
6. Governance Procedures: Detailed management and escalation procedures
7. Security Requirements: Detailed security protocols and standards
8. Staff and Key Personnel: Details of key staff and qualifications
9. Exit Plan: Detailed procedures for service termination and transition
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Manufacturing
Technology
Healthcare
Professional Services
Retail
Energy
Telecommunications
Real Estate
Transportation and Logistics
Consumer Goods
Insurance
Banking
Pharmaceuticals
Relevant Teams
Legal
Finance
Operations
Procurement
Human Resources
Information Technology
Compliance
Risk Management
Commercial
Business Development
Contract Management
Project Management
Service Delivery
Administration
Relevant Roles
Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Head of Shared Services
Legal Counsel
Commercial Director
Operations Manager
Procurement Manager
Service Delivery Manager
Contract Manager
Finance Director
HR Director
IT Director
Compliance Officer
Business Unit Head
Project Manager
Risk Manager
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