The Application Feedback Form Template serves as a standardized tool for organizations operating in Australia to gather and process user feedback about their software applications and digital systems. This document is essential when organizations need to systematically collect user experiences, suggestions, and issues while ensuring compliance with Australian privacy laws, consumer protection regulations, and accessibility requirements. The template is structured to capture both quantitative and qualitative feedback, incorporating necessary privacy notices and data handling disclosures required under Australian legislation. It's particularly valuable during beta testing, post-deployment evaluations, and ongoing application improvement cycles, providing a legally compliant framework for user engagement and feedback collection.
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1. Organization Information: Details of the organization collecting feedback, including department/team responsible
2. Purpose Statement: Clear explanation of why feedback is being collected and how it will be used
3. User Information Fields: Essential contact and demographic information required from the respondent
4. Feedback Categories: Main sections for collecting specific types of feedback (e.g., user experience, functionality, performance)
5. Rating Scales: Standardized numerical or descriptive rating options for quantitative feedback
6. Open Comments: Space for detailed qualitative feedback and suggestions
7. Privacy Notice: Statement about how personal information will be collected, used, and protected
8. Submission Instructions: Clear guidance on how to submit the feedback and what happens next
1. Consent for Follow-up: Optional section requesting permission to contact the user for additional information
2. Supporting Documents: Section for users to attach screenshots, documents, or other relevant materials
3. User Role Selection: For organizations with multiple user types, allows specification of user category
4. Technical Environment: Details about user's system, browser, or device - relevant for technical feedback
5. Accessibility Requirements: Section for users to indicate any accessibility needs or concerns
1. Rating Scale Definitions: Detailed explanations of rating scales and scoring criteria
2. Privacy Policy: Detailed privacy policy and data handling procedures
3. Category Definitions: Detailed descriptions of feedback categories and their scope
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