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A Car Repair Complaint Letter is a formal document used when a consumer needs to address issues with automotive repairs or services in Australia. It is typically drafted when initial verbal communications have failed to resolve the problem, or when formal documentation of the complaint is necessary. The letter should comply with Australian Consumer Law and relevant state-based fair trading regulations, incorporating specific details about the vehicle, repair work performed, subsequent issues, and desired resolution. This document is crucial for establishing a paper trail and can be used in escalated dispute resolution processes, including presentations to consumer protection authorities or industry ombudsmen. The letter should be professional, factual, and include all relevant supporting documentation to strengthen the complaint.

1. Sender's Details: Full name, address, contact information, and customer/invoice reference numbers

2. Recipient's Details: Repair shop's name, address, manager's name if known, and any relevant business reference numbers

3. Vehicle Information: Details of the vehicle including make, model, year, registration number, and mileage

4. Service History: Date and description of the repair work performed, cost paid, and invoice reference

5. Description of Issues: Clear and detailed explanation of the problems experienced after the repair work

6. Impact Statement: Description of how these issues have affected you, including any additional costs incurred

7. Previous Communication: Summary of any previous attempts to resolve the issue with dates and outcomes

8. Resolution Request: Clear statement of what remedy you are seeking (repair, refund, compensation)

9. Action Timeline: Specified timeframe for expected response and intended next steps