The Complaint Letter For Wrong Delivery Of Goods is a essential business document used when received goods do not match the original order specifications. This document is particularly relevant in the Australian business context, where it must comply with the Australian Consumer Law (ACL) and state-specific fair trading legislation. It serves as a formal written record of the delivery error, detailing the discrepancy between ordered and received goods, and requesting specific corrective actions. The letter should be used promptly after discovering a delivery error and includes crucial information such as order references, delivery dates, description of incorrect items, impact of the error, and requested resolution. This document is often the first step in formal dispute resolution and may be required as evidence if the matter escalates to consumer protection authorities or legal proceedings.
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1. Sender's Details: Full name, address, contact information, and customer/order reference number
2. Recipient's Details: Company name, relevant department, address, and date
3. Subject Line: Clear indication that this is a complaint about wrong delivery, including order reference
4. Order Details: Specific details about what was ordered, including date, order number, and description of items
5. Description of Error: Clear explanation of what was incorrectly delivered and how it differs from the order
6. Impact Statement: Description of how this wrong delivery has affected you or your business
7. Required Resolution: Clear statement of what action you expect the company to take to resolve the issue
8. Response Timeline: Specification of when you expect to receive a response
9. Closing: Professional closing statement and signature
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue, detailing dates and outcomes of previous contacts
2. Legal Rights Reference: Include when escalating the complaint, citing relevant consumer protection laws and rights
3. Compensation Request: Include if seeking specific compensation beyond simple replacement/refund due to consequential losses
4. Urgency Statement: Include if the resolution is time-sensitive, explaining why immediate action is required
5. Third Party Involvement: Include if planning to involve consumer protection agencies or legal representation if the matter isn't resolved
1. Order Documentation: Copy of original order confirmation, invoice, or purchase receipt
2. Delivery Documentation: Proof of delivery, photos of incorrect items received, delivery note
3. Communication Records: Copies of any previous emails, letters, or records of phone conversations regarding the issue
4. Evidence of Impact: Documentation of any financial losses or business impact caused by the wrong delivery
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Wholesale Trade
Logistics and Transportation
Consumer Goods
Industrial Supplies
Food and Beverage
Healthcare
Construction Materials
Office Supplies
Electronics and Technology
Automotive Parts
Fashion and Apparel
Relevant Teams
Procurement
Supply Chain
Operations
Warehouse
Administration
Customer Service
Legal
Compliance
Quality Control
Logistics
Inventory Management
Order Processing
Relevant Roles
Procurement Manager
Supply Chain Coordinator
Purchasing Officer
Operations Manager
Warehouse Manager
Inventory Controller
Office Manager
Administrative Assistant
Business Owner
Store Manager
Receiving Clerk
Quality Control Inspector
Logistics Coordinator
Customer Service Manager
Compliance Officer
Legal Counsel
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