Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification of the service provider and customer, including ABN/ACN and registered addresses
2. Background: Context of the agreement, relationship between parties, and high-level purpose of the services
3. Definitions and Interpretation: Detailed definitions of technical terms, service levels, and interpretation clauses
4. Term and Renewal: Initial term, renewal options, and notice periods for extension or termination
5. Service Provider Obligations: Core obligations, service delivery standards, and compliance requirements
6. Customer Obligations: Customer responsibilities, access requirements, and cooperation obligations
7. Service Levels: Detailed service level requirements, measurement methods, and reporting obligations
8. Service Credits and Penalties: Calculations and application of service credits for missed SLAs
9. Charges and Payment: Fee structure, payment terms, and invoicing requirements
10. Governance and Reporting: Service review meetings, reporting requirements, and escalation procedures
11. Change Management: Process for requesting and implementing changes to services or service levels
12. Data Protection and Security: Security requirements, data handling obligations, and privacy compliance
13. Intellectual Property: Ownership and licensing of IP created or used in service delivery
14. Liability and Indemnities: Limitation of liability, indemnities, and insurance requirements
15. Termination: Termination rights, consequences, and transition assistance
16. General Provisions: Standard boilerplate clauses including notices, governing law, and dispute resolution
1. Business Continuity and Disaster Recovery: Required when services are business-critical or when handling sensitive data
2. Compliance with Industry Standards: Needed when specific industry regulations or standards must be met
3. Third Party Providers: Include when subcontractors or third-party services are part of service delivery
4. Cloud Services Provisions: Required when services include cloud-based solutions
5. Data Sovereignty: Include when data must be stored or processed in specific jurisdictions
6. Source Code Escrow: Needed when custom software is part of the managed services
7. Personnel and Security Clearance: Required for services involving access to sensitive facilities or information
8. Environmental Compliance: Include when services have significant environmental impacts
1. Schedule 1 - Service Description: Detailed description of each service component and delivery requirements
2. Schedule 2 - Service Levels and KPIs: Specific metrics, measurement methods, and performance targets
3. Schedule 3 - Pricing and Charging Model: Detailed pricing structure, rates, and charging calculations
4. Schedule 4 - Service Credit Calculation: Formulas and examples for calculating service credits
5. Schedule 5 - Governance Framework: Detailed governance procedures, roles, and responsibilities
6. Schedule 6 - Technical Requirements: Technical specifications, systems, and infrastructure requirements
7. Schedule 7 - Security Requirements: Detailed security protocols, standards, and compliance requirements
8. Schedule 8 - Transition Plan: Service transition and implementation milestones and requirements
9. Appendix A - Required Reports: Templates and specifications for required service reports
10. Appendix B - Escalation Matrix: Contact details and procedures for issue escalation
11. Appendix C - Approved Subcontractors: List of approved third-party providers and their roles
Information Technology
Telecommunications
Financial Services
Healthcare
Professional Services
Manufacturing
Retail
Government
Education
Mining
Energy and Utilities
Transport and Logistics
Legal
Information Technology
Procurement
Operations
Risk and Compliance
Service Delivery
Vendor Management
Commercial
Project Management
Technical Operations
Information Security
Finance
Chief Information Officer
IT Director
Service Delivery Manager
Procurement Manager
Contract Manager
Operations Manager
Legal Counsel
Chief Technology Officer
Vendor Manager
Commercial Manager
Risk Manager
Compliance Officer
Project Manager
Account Manager
Service Level Manager
Technical Operations Lead
Find the exact document you need
5 Day SLA
An Australian-law governed Service Level Agreement establishing 5-day service delivery commitments, performance metrics, and compliance requirements between provider and customer.
4 Hour SLA
An Australian law-compliant Service Level Agreement template specifying 4-hour response time commitments with associated performance metrics and remedies.
SLA Security
An Australian-law governed Security Service Level Agreement defining security service standards, performance metrics, and compliance requirements.
Service Level Agreement Internet Provider
Australian-compliant Internet Service Provider SLA template covering service standards, performance metrics, and regulatory requirements under Australian telecommunications law.
Internal SLA
An Australian-compliant internal agreement defining service standards and performance metrics between departments within the same organization.
Customer Based SLA
An Australian-law governed Service Level Agreement defining service performance metrics, standards, and remedies between service provider and customer.
Default SLA
An Australian-compliant Service Level Agreement template defining service standards, performance metrics, and obligations between service providers and customers.
SLA Site
An Australian-compliant Service Level Agreement governing site-specific services, performance standards, and operational requirements at designated locations.
SLA For Problem Management
An Australian-law governed Service Level Agreement that defines terms, metrics, and procedures for systematic problem management and resolution in IT services.
Managed Services Service Level Agreement
An Australian-compliant Service Level Agreement specifying performance standards and obligations for managed services delivery.
SLA And Sop
An Australian law-compliant combined Service Level Agreement and Standard Operating Procedures document defining service standards and operational procedures.
Improved SLA
An enhanced Service Level Agreement template for Australian jurisdiction, featuring comprehensive performance metrics and service standards with robust accountability mechanisms.
Average SLA
An Australian-law governed Service Level Agreement defining service standards, metrics, and remedies between provider and customer.
Agency SLA
An Australian-compliant Agency Service Level Agreement defining the relationship between principal and agent, including service standards and performance metrics.
SLA Production
An Australian-compliant Service Level Agreement template for production services, establishing performance standards and quality metrics for manufacturing and production operations.
Service Level Agreement For Schools
An Australian-law governed agreement defining service levels and performance standards between service providers and educational institutions, incorporating educational regulatory requirements.
Server Level Agreement
An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Sales SLA
An Australian-compliant Service Level Agreement defining performance standards and commitments for sales-related services, aligned with Australian Consumer Law.
Outsourcing SLA
Australian-law governed Outsourcing Service Level Agreement defining service standards, performance metrics, and operational requirements between provider and customer.
Cleaning Service Level Agreement
An Australian-law governed agreement establishing terms and performance standards for professional cleaning services, including service specifications and compliance requirements.
Task SLA
Australian-compliant Service Level Agreement template for task-based service delivery arrangements, including performance standards and measurement criteria.
SLA Training
An Australian-law governed Service Level Agreement for training services that establishes quality standards, performance metrics, and delivery requirements.
SLA Tier 3
An Australian-law governed Service Level Agreement defining Tier 3 service delivery standards, performance metrics, and support procedures for non-critical business services.
SLA Storage
An Australian-compliant agreement defining terms, conditions, and service levels for professional storage services, incorporating relevant federal and state regulations.
SLA Level 1
An Australian-compliant basic Service Level Agreement defining core service standards and performance requirements between service provider and customer.
SLA In System Design
An Australian-law governed Service Level Agreement defining performance metrics and responsibilities for system design services, including technical specifications and compliance requirements.
SLA Employee
An Australian Employee Service Level Agreement establishing performance standards and service delivery expectations while complying with Australian employment law.
SLA Asset Management
An Australian-law governed Service Level Agreement outlining terms, conditions, and performance standards for professional asset management services.
Shipping SLA
An Australian-compliant Service Level Agreement for shipping services, establishing performance standards and operational requirements under Australian maritime law.
Latency SLA
An Australian-law governed SLA document defining latency requirements, measurements, and remedies for service delivery performance.
Guaranteed SLA
An Australian-law governed agreement establishing guaranteed service levels and performance standards with specific metrics and remedies for service delivery.
Finance SLA
An Australian-law governed agreement establishing performance standards and service expectations for financial services, including regulatory compliance and service metrics.
Email SLA
An Australian-compliant Service Level Agreement for email services, defining performance standards and obligations between provider and client.
Quality SLA
An Australian-law governed agreement establishing measurable service quality standards, performance metrics, and compliance requirements between service providers and customers.
Premium SLA
An Australian-law governed Premium Service Level Agreement defining enhanced service standards, support arrangements, and performance commitments for business-critical services.
Office SLA
An Australian-law governed agreement defining service levels and performance standards for office-related services, including operational metrics and compliance requirements.
Monthly SLA
Australian-compliant monthly Service Level Agreement template defining service standards, performance metrics, and remedies between providers and customers.
Marketing SLA
An Australian-law governed agreement setting performance standards and delivery expectations for marketing services, with compliance requirements and service metrics.
Demo SLA
An Australian-compliant Service Level Agreement template outlining service delivery commitments and performance metrics between providers and customers.
Data Slas
An Australian-law governed agreement defining service levels and requirements for data-related services, ensuring compliance with local privacy and data protection regulations.
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it