The Service Agreement Contract is a fundamental business document used across various industries in Australia to formalize service delivery arrangements between parties. This contract type is essential when establishing professional service relationships, whether for one-time projects or ongoing services. It provides a comprehensive framework that addresses service scope, delivery standards, payment terms, and risk allocation while ensuring compliance with Australian legislation, including the Australian Consumer Law, Competition and Consumer Act 2010, and relevant state laws. The agreement is designed to protect both parties' interests by clearly defining responsibilities, performance metrics, and dispute resolution procedures. It's particularly important in commercial relationships where services are critical to business operations and where clear performance standards and accountability measures are required.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identifies and provides full legal details of all parties to the agreement
2. Background: Sets out the context and purpose of the agreement
3. Definitions and Interpretation: Defines key terms and establishes interpretation principles
4. Term and Commencement: Specifies the duration of the agreement and start date
5. Services: Outlines the core services to be provided and service delivery requirements
6. Payment Terms: Details fees, payment schedule, invoicing process, and payment methods
7. Service Provider Obligations: Lists key responsibilities and commitments of the service provider
8. Client Obligations: Specifies client responsibilities and requirements
9. Performance Standards: Establishes service levels and performance metrics
10. Warranties: States representations and warranties from both parties
11. Liability and Indemnities: Sets out liability limitations and indemnification obligations
12. Insurance: Specifies required insurance coverage and limits
13. Termination: Details termination rights, process, and consequences
14. Dispute Resolution: Establishes process for handling disputes
15. General Provisions: Includes standard boilerplate clauses like notices, amendment process, and governing law
1. Intellectual Property Rights: Include when services involve creation or use of intellectual property
2. Confidentiality: Include when confidential information will be shared between parties
3. Data Protection and Privacy: Include when personal data will be processed as part of services
4. Subcontracting: Include when service provider may need to subcontract certain services
5. Change Management: Include for complex services where scope or requirements may change
6. Business Continuity: Include for critical services requiring disaster recovery planning
7. Force Majeure: Include when specific force majeure provisions are needed beyond general provisions
8. Transition and Exit: Include for complex services requiring detailed exit planning
9. Compliance with Laws: Include when specific regulatory compliance obligations need to be detailed
10. Security Requirements: Include when services involve IT systems or sensitive information
1. Schedule 1 - Service Specification: Detailed description of services, deliverables, and technical requirements
2. Schedule 2 - Service Levels: Detailed service level agreements, KPIs, and measurement methods
3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Key Personnel: Lists key staff members and their roles/responsibilities
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors if applicable
7. Schedule 7 - Security Requirements: Detailed security protocols and requirements
8. Schedule 8 - Insurance Requirements: Specific insurance types and coverage levels required
9. Appendix A - Form of Change Order: Template for documenting agreed changes to services
10. Appendix B - Reporting Templates: Standard templates for required service reports
Find the exact document you need
Public Sector Enterprise Agreement
An Australian workplace agreement establishing employment terms and conditions for public sector employees under federal workplace laws.
Download
Yoga Instructor Service Agreement
An Australian-compliant service agreement for engaging yoga instructors as independent contractors, establishing terms for yoga instruction services and related obligations.
Download
Service Level Guarantee
An Australian-law governed document that establishes guaranteed service levels, measurement criteria, and remedies for service delivery commitments.
Download
Legal Services Agreement
An Australian-law governed agreement establishing the terms and conditions for the provision of legal services between a law firm and client.
Download
Lease Agreement For Trucking Company
An Australian-law governed agreement for leasing commercial trucks, outlining terms, conditions, and regulatory compliance requirements for vehicle leasing arrangements.
Download
Professional Services Agreement
An Australian-law governed agreement establishing terms and conditions for the provision of professional services between a service provider and client.
Download
Distance Contract
An Australian-compliant Distance Contract template for remote selling arrangements, incorporating consumer protection and electronic transaction requirements.
Download
Client Confidentiality Policy
An internal policy document outlining standards and procedures for protecting client confidential information in compliance with Australian privacy laws.
Download
Labor Agreement
An Australian employment contract that establishes terms and conditions of employment while ensuring compliance with Australian federal and state employment laws.
Download
Bartender Contract
An Australian employment contract for bartenders, compliant with Fair Work Act and RSA requirements, setting out employment terms and conditions.
Download
House Share Agreement
An Australian legal agreement establishing terms and conditions for multiple occupants sharing a residential property, compliant with state/territory tenancy laws.
Download
Training Agreement Between Company And Trainer
An Australian-law governed agreement between a company and trainer establishing training service terms, obligations, and delivery requirements.
Download
Supply Agreement Contract
An Australian-law governed agreement establishing terms and conditions for the supply of goods/services between parties, compliant with Commonwealth and State regulations.
Download
Service Bond Agreement
An Australian-compliant agreement binding an employee to serve an employer for a specified period following company-funded training, with provisions for repayment if service obligations aren't met.
Download
Reservation Contract
An Australian-law governed agreement establishing terms and conditions for reserving goods, services, or facilities, including payment terms and cancellation policies.
Download
Operation And Maintenance Contract
An Australian law-governed agreement for operation and maintenance services, detailing service provider and asset owner obligations, performance standards, and compliance requirements.
Download
Facility Letter
An Australian law-governed document issued by a financial institution outlining the terms and conditions of a credit facility offer to a borrower.
Download
Enterprise Subscription Agreement
An Australian law-governed agreement establishing terms for enterprise-level subscription services between a provider and business customer.
Download
Development Services Agreement
An Australian-law agreement governing the provision of development services, including scope, IP rights, and delivery terms.
Download
Customer Protection Agreement
An Australian law-governed agreement establishing enhanced consumer protection terms and warranties beyond statutory requirements under the Australian Consumer Law.
Download
Clearing Agreement
An Australian law-governed agreement establishing terms for clearing and settlement services between a clearing provider and participant, ensuring regulatory compliance and operational efficiency.
Download
Administrative Contract
An Australian jurisdiction contract governing administrative arrangements between government entities and/or private parties, incorporating public sector compliance and governance requirements.
Download
Transfer Contract
An Australian law-governed agreement facilitating the legal transfer of assets, rights, or interests between parties with associated terms and conditions.
Download
Shared Services Agreement
An Australian law-governed agreement establishing the framework for shared services arrangements, including service scope, delivery standards, and operational procedures.
Download
Payment Settlement Agreement
An Australian law-governed agreement that establishes terms and conditions for settling payment obligations between parties, including payment schedules and enforcement mechanisms.
Download
Dispatcher Agreement
An Australian agreement governing dispatch services, outlining operational requirements, performance standards, and compliance obligations for dispatchers.
Download
Staffing Agreement
An Australian-law governed agreement between a staffing agency and client company for the provision of temporary, contract, or permanent staffing services.
Download
Personal Services Contract
An Australian-compliant contract governing independent contractor arrangements for personal services delivery, aligned with federal and state contractor legislation.
Download
Staff Contract
An Australian employment contract establishing the terms and conditions of employment under Australian law.
Download
Volunteer Agreement
An Australian-law governed agreement establishing the terms and conditions of a volunteer engagement while protecting both the organization and volunteer.
Download
Home Repair Contract
An Australian-compliant contract governing home repair works between property owners and contractors, incorporating state and federal building regulations and consumer protections.
Download
Loan Agreement Document
An Australian-jurisdiction loan agreement establishing terms and conditions for lending money, compliant with national credit and financial services laws.
Download
Truck Driver Contract Agreement
An Australian-law governed agreement setting out engagement terms between transport companies and truck drivers, covering operational, safety, and compliance requirements.
Download
Real Estate Purchase Contract
An Australian legal agreement governing the sale and purchase of real property, compliant with state and federal property laws.
Download
Data Processing Agreement
An Australian-compliant agreement governing the processing of personal information between a Data Controller and Data Processor under Australian privacy legislation.
Download
Landscape Contract
An Australian-law governed contract establishing terms and conditions for landscape construction and maintenance services, including scope, pricing, and responsibilities.
Download
Graphic Design Contract
An Australian-compliant contract template for graphic design services, establishing terms between designers and clients while protecting both parties' interests under Australian law.
Download
Guarantee Contract
An Australian law-governed agreement where one party guarantees the debts or obligations of another party to a creditor.
Download
Company Contract Agreement
An Australian-law governed agreement establishing formal business relationships between companies, outlining key terms, obligations, and commercial arrangements.
Download
Internal Service Level Agreement Between Departments
Australian Internal Service Level Agreement template for formalizing service arrangements between departments within an organization, compliant with Australian law.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)