This HR SLA template is designed for use in Belgium when organizations are outsourcing or formalizing their HR service delivery arrangements. It addresses the specific requirements of Belgian employment law, social security regulations, and EU data protection requirements (GDPR). The document is particularly relevant in scenarios where organizations are establishing or revising their HR service delivery model, whether through external providers or internal shared services. The agreement covers essential aspects such as service scope, performance metrics, compliance requirements, and governance mechanisms, while ensuring alignment with Belgian legal frameworks and business practices. It can be customized based on the organization's size, industry-specific requirements, and service complexity.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the HR service provider and the client organization
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of HR services to be provided, including core responsibilities and deliverables
5. Service Provider Obligations: Key responsibilities and commitments of the HR service provider
6. Client Obligations: Responsibilities and commitments of the client organization
7. Service Levels: Specific performance metrics, KPIs, and measurement criteria
8. Data Protection and Confidentiality: GDPR compliance measures and confidentiality obligations
9. Reporting and Communication: Regular reporting requirements and communication protocols
10. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
11. Term and Termination: Duration of the agreement and termination provisions
12. Liability and Indemnification: Limitation of liability and indemnification provisions
13. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. Transition Services: Required when there is a handover from previous service providers or internal HR
2. Business Continuity: Include when service continuity is critical for the client's operations
3. Compliance with Specific Industry Regulations: Include for clients in regulated industries with specific HR compliance requirements
4. International Services: Required when HR services extend to multiple countries
5. Intellectual Property Rights: Include when the services involve development of HR tools or materials
6. Staff Transfer Provisions: Required when the agreement involves transfer of existing HR staff
7. Change Management: Include when significant organizational changes are anticipated
1. Schedule 1 - Detailed Service Descriptions: Comprehensive list and description of all HR services covered
2. Schedule 2 - Service Level Metrics and KPIs: Detailed performance metrics, measurement methods, and reporting templates
3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and any variable cost components
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security measures
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Escalation Matrix: Contact details and procedures for issue escalation
7. Schedule 7 - Required Reports: Templates and specifications for all required reporting
8. Appendix A - Technical Requirements: Technical specifications for any HR systems or tools
9. Appendix B - Compliance Checklist: List of applicable Belgian employment laws and compliance requirements
Find the exact document you need
Basic SLA
A Belgian law-governed Service Level Agreement defining core service standards, performance metrics, and mutual obligations between provider and customer.
Download
Common SLA
A Belgian law-governed agreement defining service levels, performance metrics, and responsibilities between service provider and customer, ensuring compliance with Belgian and EU regulations.
Download
SLA Incident Response Time
Belgian law-governed SLA defining incident response time commitments and performance metrics between service providers and customers.
Download
Customer Support SLA
Belgian-law governed customer support SLA defining service levels, response times, and support obligations while ensuring compliance with local regulations.
Download
HR SLA
A Belgian-law governed Service Level Agreement for HR services provision, defining service standards and compliance requirements.
Download
SLA For Cleaning Services
A Belgian-law governed Service Level Agreement establishing performance standards and operational requirements for professional cleaning services, ensuring compliance with local regulations.
Download
Service Level Agreement For Warehousing And Distribution
Belgian law-governed Service Level Agreement for warehousing and distribution services, defining performance metrics and operational requirements.
Download
SLA Contract
A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer, aligned with EU regulations.
Download
Service Level Agreement Ict
A Belgian law-governed agreement defining ICT service delivery terms, performance metrics, and compliance requirements between service providers and customers.
Download
Service Level Agreement Between Departments
A Belgian law-governed internal agreement defining service standards and responsibilities between organizational departments.
Download
Customer Based Service Level Agreement
Belgian law-governed service level agreement defining service delivery standards, performance metrics, and mutual obligations between provider and customer.
Download
Minimum Service Level Agreement
A Belgian law-governed agreement establishing minimum required service levels and performance standards between service provider and recipient.
Download
Service Level Agreement 99.9 Uptime
Belgian-law governed Service Level Agreement establishing 99.9% uptime guarantee with associated performance metrics and remedies.
Download
Operational Level Agreement
A Belgian law-governed internal agreement defining service delivery standards and operational procedures between organizational departments.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it