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1. Parties: Identification of the contracting parties - the logistics service provider and the customer
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of logistics services to be provided
5. Term and Termination: Duration of the agreement and termination provisions
6. Service Levels: Performance standards and KPIs for the logistics services
7. Pricing and Payment: Fee structure, payment terms, and invoicing procedures
8. Operational Requirements: Day-to-day operational procedures and requirements
9. Insurance and Liability: Insurance requirements and allocation of liability between parties
10. Confidentiality: Protection of confidential information and trade secrets
11. Force Majeure: Provisions for handling events beyond parties' reasonable control
12. Governing Law and Jurisdiction: Application of Belgian law and jurisdiction for disputes
13. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Warehousing Services: Detailed provisions for warehousing services if storage is part of the scope
2. Customs and Import/Export: Provisions for handling customs clearance and international shipments
3. IT Systems and Integration: Requirements for IT system integration and data exchange
4. Sustainability Requirements: Environmental and sustainability obligations if specifically required
5. Special Handling Requirements: Provisions for dangerous goods or special cargo handling if applicable
6. Subcontracting: Terms governing the use of subcontractors if permitted
7. Business Continuity: Disaster recovery and business continuity requirements for complex operations
8. Training and Staff Requirements: Specific staff qualification or training requirements if needed
1. Schedule 1 - Service Specifications: Detailed description of each service type and associated requirements
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and special charges
3. Schedule 3 - Service Level Agreement: Detailed KPIs, measurement methods, and penalties/rewards
4. Schedule 4 - Operating Procedures: Detailed operational procedures and workflows
5. Schedule 5 - IT Requirements: Technical specifications for IT systems and interfaces
6. Schedule 6 - Insurance Requirements: Detailed insurance coverage requirements and minimum limits
7. Schedule 7 - Contact Details: Key contacts and escalation procedures
8. Appendix A - Forms and Documents: Standard forms used in operations (POD, claims forms, etc.)
9. Appendix B - Health and Safety Requirements: Safety procedures and compliance requirements
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