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A Warranty Agreement spells out specific promises a seller makes about their product or service under Swiss law. It goes beyond the basic guarantees required by the Code of Obligations, letting sellers offer additional protection to build customer trust and stand out in the market.

These agreements outline exactly what's covered, for how long, and what steps customers need to take when something goes wrong. Swiss businesses often use them for high-value items like machinery or technical equipment, clearly stating repair obligations, replacement terms, and any conditions that might void the coverage. The agreement must follow Switzerland's strict consumer protection rules while giving both parties clear, enforceable rights.

Warranty Agreements become essential when selling products that carry significant performance expectations or risks in Switzerland. They're particularly valuable for complex machinery, technical equipment, or any goods where customers need specific assurance beyond basic legal guarantees.

Swiss businesses commonly use these agreements when launching new products, entering B2B contracts, or selling high-value items where repair or replacement costs could be substantial. They're also crucial when offering extended protection beyond the standard warranty period required by Swiss law, or when dealing with international trade where clear warranty terms help prevent disputes and maintain compliance with both domestic and foreign regulations.

• Express Warranty: Offers specific guarantees about product quality, performance, or features, often used in Swiss retail and manufacturing
• Extended Warranty: Provides coverage beyond the standard warranty period, common for electronics and machinery sales
• Limited Warranty: Restricts coverage to specific components or conditions, typically used for complex technical equipment
• International Warranty: Tailored for cross-border trade, addressing Swiss and foreign warranty requirements
• Performance Warranty: Guarantees specific operational metrics or outcomes, popular in industrial equipment sales

• Manufacturers and Sellers: Draft and issue Warranty Agreements to protect their interests while building customer trust and meeting Swiss legal requirements
• Legal Counsel: Review and customize warranty terms to ensure compliance with Swiss consumer protection laws and industry regulations
• Business Buyers: Negotiate warranty terms for significant purchases, especially in B2B transactions involving technical equipment
• Quality Control Teams: Help define warranty standards and testing procedures to ensure products meet promised specifications
• Customer Service Teams: Handle warranty claims and coordinate with repair services to fulfill warranty obligations

• Product Details: Gather specific information about performance standards, technical specifications, and intended use
• Coverage Terms: Define exact warranty duration, covered components, and repair/replacement conditions under Swiss law
• Legal Requirements: Review Swiss consumer protection regulations and industry-specific warranty obligations
• Claim Process: Outline clear steps for reporting issues, obtaining service, and processing warranty claims
• Exclusions: List specific conditions or actions that void warranty coverage
• Documentation: Prepare maintenance requirements, user guidelines, and warranty registration procedures

• Parties' Information: Full legal names and addresses of warranty provider and recipient
• Product Description: Detailed specifications of covered items and their intended use
• Warranty Scope: Clear statement of guaranteed qualities and performance standards
• Duration Clause: Precise warranty period and start date under Swiss timing rules
• Claim Procedures: Step-by-step process for filing and resolving warranty claims
• Limitation Clause: Specific exclusions and conditions that void coverage
• Governing Law: Reference to Swiss law and jurisdiction for dispute resolution

A Warranty Agreement differs significantly from a Contract Manufacturing Agreement in several key aspects, though both are common in Swiss manufacturing and commerce. While a Warranty Agreement focuses on product guarantees and after-sale protection, a Contract Manufacturing Agreement establishes the terms for producing goods on behalf of another company.

• Primary Purpose: Warranty Agreements protect buyers after purchase by guaranteeing product quality and performance; Contract Manufacturing Agreements govern the production process itself
• Timing of Effect: Warranty coverage begins after product delivery, while manufacturing agreements operate during production
• Scope of Protection: Warranties cover specific product attributes and defects; manufacturing agreements address production standards, specifications, and delivery terms
• Party Obligations: Warranty agreements focus on repair or replacement obligations; manufacturing agreements detail production responsibilities, quality control, and intellectual property rights