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1. Business Continuity and Disaster Recovery: Required for critical services where continuity planning is essential

2. Security Requirements: Needed when services involve sensitive data or systems

3. Intellectual Property Rights: Required when services involve creation or use of intellectual property

4. Change Management: Important for services requiring frequent modifications or updates

5. Audit Rights: Necessary when compliance verification or performance auditing is required

6. Personnel Requirements: Required when specific qualifications or security clearances are needed

7. Insurance Requirements: Important for high-risk services or regulatory compliance

8. Exit Management: Needed for complex services requiring detailed transition planning

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Detailed performance indicators, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational processes and procedures

5. Schedule 5 - Contact Details and Escalation Matrix: Key personnel and escalation procedures

6. Schedule 6 - Technical Requirements: Infrastructure and technical specifications

7. Appendix A - Report Templates: Standard formats for performance and service reports

8. Appendix B - Change Request Forms: Templates for requesting and documenting service changes