The Service Partner Agreement is a critical business document used when a company wishes to establish a formal relationship with external service providers while maintaining compliance with German legal requirements. It is particularly relevant when businesses need to engage professional service providers, consultants, or specialized contractors on a ongoing basis. The agreement covers all essential aspects of the business relationship, including detailed service descriptions, performance standards, commercial terms, and regulatory compliance requirements. Under German law, special attention is paid to distinguishing the service partner relationship from employment (avoiding Scheinselbständigkeit), data protection compliance (GDPR), and proper allocation of liability and risk. This document type is crucial for businesses operating in Germany that rely on external service partners for critical business functions or specialized services.
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1. Parties: Identification of the contracting parties including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of both parties' business activities
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided by the Service Partner
5. Term and Termination: Duration of the agreement, renewal terms, and termination provisions
6. Remuneration and Payment Terms: Fee structure, payment schedule, invoicing requirements, and payment methods
7. Service Partner's Obligations: Key responsibilities, quality standards, and performance requirements
8. Company's Obligations: Support, information, and resources to be provided by the company
9. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP
10. Confidentiality: Protection of business secrets and confidential information in accordance with GeschGehG
11. Data Protection: GDPR compliance and data processing obligations
12. Liability and Insurance: Limitation of liability, indemnification, and required insurance coverage
13. Force Majeure: Provisions for unforeseen circumstances preventing performance
14. Notices: Communication methods and contact details for official notices
15. Governing Law and Jurisdiction: Confirmation of German law application and jurisdiction for disputes
1. Non-Compete: Restrictions on competitive activities, used when service partner has access to sensitive market information
2. Service Levels: Specific performance metrics and KPIs, included for services requiring detailed quality measurement
3. Compliance: Additional regulatory compliance requirements, needed for regulated industries
4. Training and Support: Details of required training and ongoing support, included when service delivery requires specific expertise
5. Subcontracting: Terms for engaging subcontractors, included when subcontracting is permitted
6. Marketing and Branding: Rules for using company branding and marketing materials, included when service partner represents the company
7. Equipment and Materials: Provisions regarding supply and maintenance of equipment, included when physical assets are involved
8. Audit Rights: Company's right to audit service partner's operations, included for quality control or regulatory requirements
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed pricing, payment terms, and calculation methods
3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and reporting requirements
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security requirements
5. Schedule 5 - Contact Details: Key personnel and escalation contacts for both parties
6. Schedule 6 - Required Insurance: Details of mandatory insurance coverage and limits
7. Appendix A - Company Policies: Relevant company policies and procedures to be followed
8. Appendix B - Technical Requirements: Technical standards, systems, and infrastructure requirements
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Manufacturing
Logistics and Supply Chain
Healthcare
Financial Services
Telecommunications
Consulting
Marketing and Advertising
Facility Management
Engineering
Research and Development
Education and Training
Retail
Relevant Teams
Legal
Procurement
Operations
Commercial
Finance
Compliance
Business Development
Vendor Management
Project Management
Account Management
Relevant Roles
Legal Counsel
Procurement Manager
Contract Manager
Business Development Manager
Operations Director
Commercial Manager
Chief Operating Officer
Compliance Officer
Project Manager
Account Manager
Partnership Manager
Vendor Manager
General Counsel
Head of Operations
Chief Financial Officer
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