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A Refund Policy outlines the rules and conditions for when customers can return products and get their money back. Under Danish consumer protection laws, businesses must provide clear terms about refunds, especially for online sales where customers have a mandatory 14-day cooling-off period to return most purchases.

Beyond meeting legal requirements, a good refund policy helps build trust with customers and reduces disputes. It should specify important details like return deadlines, product condition requirements, refund methods, and any restocking fees. For Danish businesses, the policy must align with the Danish Sale of Goods Act (Købeloven) and EU consumer rights directives.

Use a Refund Policy when starting any retail business in Denmark, especially before launching online sales. Danish law requires clear refund terms for e-commerce, making this document essential from day one. It's particularly important when expanding product lines, entering new markets, or changing return processes.

Implement the policy before your first sale to comply with EU consumer protection rules and the Danish Sale of Goods Act. Having it ready protects your business during peak shopping seasons, product launches, or when dealing with high-value items. It also helps train staff on handling returns and prevents misunderstandings with customers about their rights.

• Standard E-commerce Refund Policy: Covers basic online sales returns, including the mandatory 14-day cooling-off period under Danish law
• In-Store Retail Policy: Details physical store return procedures, receipt requirements, and condition standards
• Digital Products Policy: Addresses refunds for downloadable content, software, and digital services
• Custom-Order Policy: Specifies terms for made-to-order or personalized items, often with limited return rights
• B2B Refund Policy: Outlines business-to-business return terms, typically more restrictive than consumer policies

• Retail Business Owners: Create and implement refund policies for their stores, ensuring compliance with Danish consumer protection laws
• E-commerce Managers: Adapt and maintain online return policies, particularly focusing on EU distance selling rules
• Customer Service Teams: Apply refund policies daily when processing returns and handling customer inquiries
• Legal Advisors: Review and update policies to ensure alignment with Danish and EU regulations
• Consumers: Must understand and follow return procedures when seeking refunds for purchases
• Payment Processors: Handle the financial aspects of refund transactions according to policy terms

• Business Details: Gather your company information, product types, and sales channels (online/physical)
• Return Window: Define return periods, ensuring they meet Danish minimum requirements (14 days for online sales)
• Product Categories: List any exceptions or special conditions for different item types
• Refund Methods: Specify accepted payment return options and processing timeframes
• Return Costs: Determine who pays for return shipping and any restocking fees
• Documentation: Outline required proof of purchase and return condition requirements
• Legal Review: Our platform generates compliant policies, ensuring alignment with Danish consumer protection laws

• Return Period: Clear statement of the 14-day cooling-off period for online sales under Danish law
• Refund Process: Step-by-step explanation of how customers initiate returns and receive money back
• Condition Requirements: Specific criteria for acceptable product condition upon return
• Exclusions: List of items exempt from returns (perishables, custom orders, sealed goods)
• Cost Allocation: Details about who covers return shipping and handling fees
• Processing Time: Maximum timeframe for refund processing (usually 14 days under EU rules)
• Contact Information: Business details and customer service contact methods
• Legal Framework: Reference to Danish Sale of Goods Act and EU consumer rights

A Refund Policy differs significantly from a Credit Policy, though both deal with financial transactions. While a Refund Policy focuses on returning money to customers after a purchase, a Credit Policy governs how a business extends and manages payment terms with customers before and during sales.

• Timing and Purpose: Refund Policies handle post-purchase situations and customer rights to return products, while Credit Policies manage pre-sale financial arrangements and payment terms
• Legal Framework: Refund Policies must comply with Danish consumer protection laws and EU directives about return rights, whereas Credit Policies follow financial services regulations and contract law
• Risk Management: Refund Policies protect both customer rights and business operations for completed sales, while Credit Policies manage financial exposure and payment collection risks
• Customer Relations: Refund Policies focus on customer satisfaction and return processes, while Credit Policies determine customer eligibility for delayed payment terms