The Debt Collection Form Letter is a essential tool in the debt recovery process under English and Welsh law. It serves as the primary formal communication method between creditors and debtors, typically used when previous informal attempts to collect payment have been unsuccessful. The letter must comply with strict regulatory requirements set by the Financial Conduct Authority (FCA) and include specific statutory information while maintaining a professional and non-threatening approach. It's designed to clearly state the debt amount, provide payment options, and inform debtors of their rights and available debt advice services.
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1. Creditor Details: Full legal name, address, and contact information of the creditor
2. Debtor Details: Full name, address, and account reference of the debtor
3. Debt Information: Original debt amount, current balance, interest rates, and payment history details
4. Payment Demand: Clear statement of amount due and payment deadline
5. Payment Options: Available methods and instructions for payment
6. Statutory Rights Notice: Required information about debtor's rights under consumer protection laws
1. Payment Plan Options: Alternative payment arrangements and installment options for cases where full immediate payment isn't possible
2. Legal Consequences: Information about potential legal actions if payment isn't received within the specified timeframe
3. Complaints Procedure: Information about how to raise disputes or complaints regarding the debt
4. Vulnerability Statement: Information for vulnerable customers about additional support and options available
1. Statement of Account: Detailed breakdown of debt accumulation, charges, and payment history
2. Payment Slip: Pre-formatted slip containing payment details and reference numbers
3. Information Sheet: Statutory information sheet about debt advice services and debtor rights
4. Proof of Debt: Documentation evidencing the original debt and its assignment (if applicable)
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