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The Complaint Letter About Cleaning Services is an essential document used when formal communication is required to address unsatisfactory cleaning services in Hong Kong. This document type is particularly relevant in the context of Hong Kong's service-oriented economy and its robust consumer protection framework. It should be used when informal attempts to resolve cleaning service issues have been unsuccessful, or when there is a need to formally document service deficiencies. The letter incorporates relevant aspects of Hong Kong's consumer protection laws, including the Supply of Services (Implied Terms) Ordinance and Trade Descriptions Ordinance, while maintaining a professional and solution-oriented approach. It is designed to be adaptable for various scenarios, from commercial property management to residential services, and includes provisions for documenting evidence, referencing service agreements, and specifying required remedial actions.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and relevant department/person

3. Date: Date of writing the complaint letter

4. Subject Line: Clear identifier of the letter's purpose (e.g., 'Complaint Regarding Unsatisfactory Cleaning Services')

5. Service Details: Information about the contracted cleaning service, including dates, contract reference numbers, and service scope

6. Issue Description: Detailed description of the specific problems with the cleaning service

7. Impact Statement: Explanation of how the poor service has affected you/your business

8. Previous Communications: Reference to any previous attempts to resolve the issue

9. Required Resolution: Clear statement of what actions you expect to resolve the situation

10. Response Timeline: Specification of when you expect to receive a response

11. Closing: Professional closing statement and signature