The Exclusive Service Provider Agreement is a specialized contract used when a company (the client) wishes to engage a service provider as their sole provider for specific services in Hong Kong. This document is particularly crucial in business relationships where exclusivity is a key component of the commercial arrangement, such as specialized technical services, managed services, or strategic outsourcing relationships. The agreement comprehensively addresses the rights and obligations of both parties, including service levels, performance metrics, and compliance with Hong Kong regulations. It is designed to protect both parties' interests while ensuring the arrangement complies with Hong Kong competition law and other relevant legislation. The document is especially relevant in situations requiring long-term, stable service relationships with clear accountability and performance standards.
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1. Parties: Identifies and provides full details of the contracting parties
2. Background: Sets out the context and purpose of the agreement
3. Definitions and Interpretation: Defines key terms and establishes interpretation rules
4. Appointment and Scope: Establishes the exclusive appointment and defines the scope of services
5. Term and Renewal: Specifies the initial term and any renewal provisions
6. Service Provider's Obligations: Details the core obligations and service standards
7. Client's Obligations: Specifies the client's responsibilities and commitments
8. Exclusivity Provisions: Details the nature and extent of the exclusive arrangement
9. Fees and Payment Terms: Specifies pricing, payment schedule, and related terms
10. Intellectual Property Rights: Addresses ownership and usage of IP
11. Confidentiality: Defines confidential information and protection obligations
12. Data Protection: Addresses handling of personal and business data
13. Liability and Indemnification: Sets out liability limitations and indemnification terms
14. Termination: Details termination rights and procedures
15. Post-Termination Obligations: Specifies obligations surviving termination
16. General Provisions: Contains standard boilerplate clauses
17. Governing Law and Jurisdiction: Specifies Hong Kong law and jurisdiction
1. Change Control: Used when services may need significant modification during the term
2. Service Credits: Include when specific service levels are critical and financial adjustments apply for underperformance
3. Insurance Requirements: Detailed insurance obligations when services involve significant risks
4. Anti-Corruption Compliance: Required for high-value contracts or when dealing with public sector
5. Force Majeure: Important when service delivery could be affected by external events
6. Non-Solicitation: Used to prevent poaching of staff
7. Business Continuity: Important for critical services requiring disaster recovery planning
8. Environmental Compliance: Relevant when services have environmental impact
1. Schedule 1 - Services Description: Detailed specification of services to be provided
2. Schedule 2 - Service Levels: Performance metrics and measurement criteria
3. Schedule 3 - Fees and Payment Schedule: Detailed pricing structure and payment terms
4. Schedule 4 - Key Personnel: Lists key staff and their roles
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Technical Requirements: Technical specifications and requirements
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Appendix 1 - Form of Change Order: Template for documenting agreed changes to services
9. Appendix 2 - Reports and Documentation: Templates and requirements for regular reporting
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Healthcare
Financial Services
Telecommunications
Facilities Management
Manufacturing
Logistics
Business Process Outsourcing
Marketing and Advertising
Construction
Education and Training
Relevant Teams
Legal
Procurement
Operations
Finance
Compliance
Risk Management
Commercial
Business Development
Project Management
Vendor Management
Relevant Roles
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
General Counsel
Head of Procurement
Commercial Director
Operations Manager
Procurement Manager
Contract Manager
Legal Counsel
Business Development Director
Project Manager
Vendor Management Lead
Risk Manager
Compliance Officer
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