51��Ƶ����

1. Data Protection: Required when services involve processing personal data, ensuring compliance with privacy laws

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Security Requirements: Important for services involving sensitive data or systems

4. Change Management: Useful for services likely to require modifications during the term

5. Transition Services: Required when complex service transition or exit arrangements are needed

6. Intellectual Property: Necessary when services involve creation or use of intellectual property

7. Insurance: Important for high-risk or high-value services

8. Compliance with Laws: Required for regulated industries or services

9. Subcontracting: Needed when service provider may use subcontractors

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methodologies

3. Schedule 3 - Fee Schedule: Detailed pricing, including service credits calculation formulae

4. Schedule 4 - Support Procedures: Detailed support processes, contacts, and escalation procedures

5. Schedule 5 - Service Reports: Templates and specifications for service performance reports

6. Schedule 6 - Technical Requirements: Customer's technical environment and compatibility requirements

7. Appendix A - Service Credit Calculation Examples: Examples showing how service credits are calculated

8. Appendix B - Incident Severity Levels: Definitions and examples of incident severity classifications