The Company Conflict Resolution Policy serves as a crucial governance document for organizations operating in Indonesia, where workplace disputes are subject to specific legal frameworks and cultural considerations. This document becomes necessary when companies need to establish clear, consistent, and legally compliant procedures for handling workplace conflicts, from minor disagreements to formal grievances. It incorporates requirements from Indonesian labor laws, including Law No. 13 of 2003 on Manpower and Law No. 2 of 2004 on Industrial Relations Dispute Settlement, while respecting traditional dispute resolution approaches such as musyawarah. The policy outlines roles, responsibilities, and procedures for all stages of conflict resolution, from informal mediation to formal proceedings, ensuring fair and efficient handling of workplace disputes while maintaining positive working relationships.
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1. Purpose and Scope: Defines the policy's objectives and its application scope within the company
2. Definitions: Key terms used throughout the policy, including types of conflicts, roles, and resolution mechanisms
3. General Principles: Core principles guiding conflict resolution, including fairness, confidentiality, and non-retaliation
4. Types of Workplace Conflicts: Classification and description of different conflict types (interpersonal, work-related, discrimination, etc.)
5. Informal Resolution Procedures: Guidelines for informal conflict resolution through direct communication and consensus-building (musyawarah)
6. Formal Resolution Procedures: Step-by-step formal conflict resolution process, including reporting, investigation, and decision-making
7. Roles and Responsibilities: Detailed responsibilities of all parties involved (HR, managers, employees, mediators)
8. Timeline and Documentation: Required timeframes for each step and documentation requirements
9. Appeals Process: Procedures for appealing decisions and escalating unresolved conflicts
10. Confidentiality and Protection: Measures to ensure confidentiality and protect parties from retaliation
1. External Resolution Mechanisms: Information about external dispute resolution options, included when company size or complexity warrants external processes
2. Special Circumstances: Procedures for handling conflicts involving senior management or special categories of employees
3. Cross-Cultural Conflict Management: Additional guidelines for managing conflicts in multicultural teams, relevant for international companies
4. Remote Work Conflict Resolution: Specific procedures for handling conflicts in remote work situations, needed for companies with remote workers
5. Union-Related Procedures: Special procedures for companies with union presence, only included when applicable
1. Conflict Resolution Flow Chart: Visual representation of the conflict resolution process steps
2. Complaint Form Template: Standard form for formally reporting conflicts or grievances
3. Meeting Documentation Template: Template for recording conflict resolution meetings and outcomes
4. Contact Information: List of relevant contact persons and their roles in the conflict resolution process
5. Legal References: Reference to relevant Indonesian laws and regulations governing workplace dispute resolution
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Company Conflict Resolution Policy
An internal policy document outlining workplace conflict resolution procedures for organizations in Indonesia, aligned with local labor laws and cultural practices.
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