The Warehouse SLA (Service Level Agreement) is a crucial document used to establish and maintain professional warehousing service relationships in Indonesia. This agreement becomes necessary when a company requires professional warehouse services and needs to ensure specific performance standards and operational requirements are met. The document sets out detailed service levels, operational procedures, and performance metrics while ensuring compliance with Indonesian regulations, particularly Law No. 7 of 2014 on Trade and Government Regulation No. 90 of 2014 on warehouse management. The SLA Warehouse agreement is particularly important in today's fast-paced business environment where efficient inventory management and storage solutions are critical for business success. It provides clear guidelines for service delivery, performance measurement, and issue resolution, while protecting both parties' interests under Indonesian law.
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1. Parties: Identification of the warehouse service provider and the client
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of warehouse services to be provided
5. Service Level Requirements: Specific performance metrics and standards for warehouse services
6. Operating Procedures: Standard procedures for receiving, storing, handling, and dispatching goods
7. Security and Safety: Requirements for maintaining security and safety of stored goods
8. Pricing and Payment Terms: Fee structure, payment schedule, and related terms
9. Term and Termination: Duration of agreement and conditions for termination
10. Liability and Insurance: Allocation of risks and insurance requirements
11. Force Majeure: Provisions for unforeseen circumstances affecting performance
12. Confidentiality: Protection of confidential information
13. Dispute Resolution: Procedures for resolving disputes
14. Governing Law: Application of Indonesian law and jurisdiction
1. Value-Added Services: Additional services such as packaging, labeling, or inventory management
2. IT Systems and Integration: Requirements for warehouse management systems and client integration
3. Environmental Requirements: Specific environmental compliance and sustainability measures
4. Quality Management: Specific quality control procedures and certifications
5. Customs Handling: Procedures for handling customs documentation for international goods
6. Staff Requirements: Specific staffing levels and qualifications
7. Disaster Recovery: Specific procedures for business continuity and disaster recovery
1. Schedule 1 - Service Specifications: Detailed specifications of all warehouse services
2. Schedule 2 - Key Performance Indicators: Detailed metrics and measurement methods for service levels
3. Schedule 3 - Pricing Schedule: Detailed breakdown of all fees and charges
4. Schedule 4 - Operating Procedures Manual: Detailed operational procedures and workflows
5. Schedule 5 - Facility Specifications: Details of warehouse facilities and equipment
6. Schedule 6 - Insurance Requirements: Specific insurance types and coverage levels required
7. Schedule 7 - Report Formats: Templates and formats for required operational reports
8. Appendix A - Contact Details: Key contact information for both parties
9. Appendix B - Compliance Certificates: Copies of required licenses and certifications
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