The Commercial Service Agreement serves as the primary contractual framework for business-to-business service arrangements in Ireland. This document is essential when establishing professional service relationships, whether for ongoing services or project-based work. It provides comprehensive coverage of service delivery terms, performance standards, and commercial conditions while ensuring compliance with Irish law and EU regulations. The agreement is particularly valuable for businesses engaging external service providers, consultants, or specialized professionals, as it clearly defines expectations, responsibilities, and risk allocation between parties. It includes provisions for service levels, payment terms, intellectual property rights, data protection, and other critical aspects of the service relationship, making it suitable for various commercial contexts from IT services to professional consulting.
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1. Parties: Identification of the contracting parties with full legal names and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Services: Detailed description of services to be provided, including scope and deliverables
5. Term and Termination: Duration of the agreement, renewal provisions, and circumstances for termination
6. Fees and Payment: Payment terms, fee structure, invoicing procedures, and payment schedules
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Service Levels: Performance standards, metrics, and quality requirements
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: GDPR compliance and data handling requirements
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Force Majeure: Provisions for unforeseen circumstances affecting performance
15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Change Control: Procedures for managing changes to services or agreement terms - include for complex or long-term service arrangements
2. Insurance: Specific insurance requirements - include when services involve significant risks or regulatory requirements
3. Compliance with Laws: Specific regulatory compliance obligations - include for regulated industries or services
4. Anti-Bribery and Corruption: Anti-corruption provisions - include for international services or high-value contracts
5. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
6. Security Requirements: Specific security protocols and requirements - include for services involving sensitive data or systems
7. Personnel: Requirements for service provider's personnel - include when specific qualifications or vetting is required
8. Audit Rights: Client's rights to audit service provider - include for regulated services or critical business functions
9. Exit Management: Procedures for contract termination and transition - include for complex or business-critical services
10. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact
1. Schedule 1 - Service Description: Detailed specifications of services, methodologies, and deliverables
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
3. Schedule 3 - Fees and Payment Schedule: Detailed fee structure, rates, and payment milestones
4. Schedule 4 - Key Personnel: List of key personnel and their roles/responsibilities
5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and requirements
6. Schedule 6 - Change Control Procedure: Detailed process for requesting and implementing changes
7. Schedule 7 - Security Requirements: Detailed security protocols, standards, and compliance requirements
8. Schedule 8 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures
9. Appendix A - Form of Change Order: Template for documenting and approving changes
10. Appendix B - Service Report Template: Standard format for service performance reporting
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Management Consulting
Financial Services
Healthcare Services
Facilities Management
Marketing and Advertising
Engineering Services
Business Process Outsourcing
Educational Services
Telecommunications
Real Estate Services
Environmental Services
Legal Services
Human Resources Services
Relevant Teams
Legal
Procurement
Operations
Finance
Compliance
Risk Management
Business Development
Project Management
Account Management
Service Delivery
Commercial
Information Technology
Vendor Management
Contract Administration
Quality Assurance
Relevant Roles
Legal Counsel
Commercial Director
Procurement Manager
Operations Director
Contract Manager
Business Development Manager
Chief Financial Officer
Risk Manager
Compliance Officer
Project Manager
Account Manager
Service Delivery Manager
Chief Operating Officer
Chief Technology Officer
Vendor Relations Manager
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