The Delivery Partner Agreement is essential for businesses operating in Ireland that rely on independent delivery partners for their operations. This document is particularly relevant in the current economy where delivery services are increasingly crucial for business operations. The agreement establishes the legal framework for the relationship while ensuring compliance with Irish and EU regulations, particularly regarding independent contractor status, data protection, and transport laws. It includes comprehensive terms covering operational requirements, service levels, payment structures, and risk allocation. The document is designed to protect both parties' interests while maintaining flexibility for various business models, from traditional courier services to modern platform-based delivery operations.
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1. Parties: Identification of the contracting parties including registered addresses and company numbers
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Appointment and Status: Establishes the delivery partner's appointment and confirms independent contractor status
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Delivery Partner Obligations: Core obligations including service standards, equipment maintenance, and compliance requirements
7. Company Obligations: Company's commitments including provision of necessary information and support
8. Service Levels: Performance metrics and quality standards for delivery services
9. Fees and Payment Terms: Payment structure, calculation methods, and payment processes
10. Technology and Systems: Requirements for use of company's technology platforms and systems
11. Data Protection: GDPR compliance and data handling requirements
12. Confidentiality: Protection of confidential information and trade secrets
13. Insurance and Liability: Insurance requirements and limitation of liability provisions
14. Termination: Termination rights and processes
15. Post-Termination: Obligations and rights after termination
16. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Exclusivity: Used when requiring exclusive service provision from delivery partner
2. Minimum Service Levels: Include when setting specific performance targets with consequences
3. Training Requirements: Required when specific training or certification is needed
4. Sustainability Requirements: Include when implementing specific environmental or sustainability standards
5. Special Customer Requirements: Used for industry-specific customer handling requirements
6. Subcontracting: Include when delivery partner may use subcontractors
7. Brand Guidelines: Required when delivery partner represents company brand
8. Covid-19 or Health Safety Protocols: Include specific health and safety requirements when relevant
1. Schedule 1 - Service Specifications: Detailed description of delivery services and requirements
2. Schedule 2 - Fee Schedule: Detailed breakdown of fee structure and calculation methods
3. Schedule 3 - Service Level Agreement: Detailed performance metrics and measurement methods
4. Schedule 4 - Insurance Requirements: Specific insurance types and coverage levels required
5. Schedule 5 - Data Processing Agreement: Detailed GDPR compliant data processing terms
6. Schedule 6 - Operating Manual: Detailed operational procedures and requirements
7. Schedule 7 - Technology Requirements: Technical specifications for systems and equipment
8. Appendix A - Approved Service Areas: Geographic areas covered by the agreement
9. Appendix B - Contact Details: Key contacts and escalation procedures
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