The Service Level Agreement Cyber Security is a crucial document used when establishing a formal relationship between organizations requiring cyber security services and providers of such services under Irish jurisdiction. This agreement is essential in today's digital landscape where cyber threats are increasingly sophisticated and regulatory requirements are becoming more stringent. The document addresses critical aspects including security monitoring, incident response, threat detection, and compliance with Irish and EU regulations such as GDPR and the NIS Directive. It sets clear, measurable performance metrics for security services while defining responsibilities, liabilities, and remediation procedures. This type of agreement is particularly important for organizations handling sensitive data or operating critical infrastructure, as it ensures clear accountability and service standards in cyber security operations.
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1. Parties: Identification of the service provider and client, including full legal names and registered addresses
2. Background: Context of the agreement, including brief description of the parties' businesses and the purpose of the cyber security services
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Scope of Services: Comprehensive description of cyber security services to be provided, including specific security measures, monitoring, and protection services
5. Service Level Requirements: Detailed performance metrics, response times, and service availability commitments
6. Security Standards and Compliance: Specified security standards, protocols, and compliance requirements with relevant regulations
7. Incident Response and Management: Procedures for identifying, reporting, and responding to security incidents
8. Monitoring and Reporting: Details of service monitoring, performance reporting, and review procedures
9. Data Protection and Privacy: Obligations and procedures regarding data protection, including GDPR compliance
10. Fees and Payment Terms: Pricing structure, payment terms, and any variable costs
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Liability and Indemnification: Limitations of liability, indemnification provisions, and insurance requirements
13. General Provisions: Standard contractual terms including governing law, notices, and amendment procedures
1. Business Continuity and Disaster Recovery: Additional provisions for ensuring service continuity in case of major incidents or disasters
2. Third-Party Service Providers: Terms governing the use and management of third-party security services or tools
3. Training and Support: Provisions for security awareness training and technical support services
4. Intellectual Property Rights: Specific terms regarding ownership and use of security tools, software, and related IP
5. Physical Security Requirements: Terms governing physical security measures if on-premises services are included
6. Change Management: Procedures for implementing changes to security services or systems
7. Compliance Audits: Terms for conducting security audits and compliance assessments
1. Schedule 1 - Service Specifications: Detailed technical specifications of security services, including tools and technologies used
2. Schedule 2 - Service Level Metrics: Specific performance indicators, measurement methods, and reporting formats
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, pricing models, and payment structures
4. Schedule 4 - Incident Response Plan: Detailed procedures and protocols for different types of security incidents
5. Schedule 5 - Data Processing Agreement: Specific terms for GDPR compliance and data processing activities
6. Schedule 6 - Security Policies and Procedures: Detailed security policies, protocols, and compliance requirements
7. Appendix A - Contact Information: List of key contacts and escalation procedures
8. Appendix B - Technical Requirements: Specific technical requirements and configurations
9. Appendix C - Reporting Templates: Standard formats for various security and performance reports
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