The Virtual Assistant Agreement is designed for use in situations where businesses or individuals engage remote administrative support services in Ireland. This document has become increasingly important with the growth of digital workplaces and remote service provision. It addresses key requirements under Irish law and EU regulations, including data protection (GDPR), electronic commerce, and service provision standards. The agreement is structured to protect both the client's interests (through confidentiality and data protection provisions) and the virtual assistant's position (through clear scope definition and payment terms). It's particularly relevant for businesses seeking to formalize remote working relationships while ensuring compliance with Irish legal requirements for independent contractor arrangements.
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1. Parties: Identification of the Virtual Assistant (service provider) and the client (service recipient), including full legal names and addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a VA service arrangement
3. Definitions: Definitions of key terms used throughout the agreement, including 'Services', 'Confidential Information', 'Work Product', etc.
4. Scope of Services: Detailed description of the virtual assistant services to be provided, including core responsibilities and deliverables
5. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination by either party
6. Payment Terms: Fee structure, payment schedule, expenses, invoicing process, and payment methods
7. Service Delivery: Working hours, response times, communication channels, and service standards
8. Confidentiality: Obligations regarding confidential information, including client data and business information
9. Data Protection: GDPR compliance, data handling procedures, and data security measures
10. Intellectual Property: Ownership and rights to work products created during service provision
11. Independent Contractor Status: Clarification that the VA is an independent contractor, not an employee
12. Limitation of Liability: Limits on liability and indemnification provisions
13. General Provisions: Standard clauses including governing law, entire agreement, amendments, and notices
1. Non-Compete: Restrictions on VA working with competing clients, used when dealing with sensitive industries or direct competitors
2. Equipment and Software: Provisions regarding required tools and software, used when specific platforms or equipment are necessary
3. Training and Onboarding: Procedures for initial training and integration, used for complex service arrangements
4. Performance Metrics: Specific KPIs and performance standards, used when precise service levels are required
5. Substitute VA Services: Terms for providing backup or substitute VA services, used when service continuity is critical
6. Client Obligations: Specific client responsibilities and requirements, used when client input is crucial for service delivery
7. Insurance Requirements: Professional liability insurance requirements, used for high-value or high-risk services
1. Schedule 1 - Service Specification: Detailed breakdown of specific services, tasks, and responsibilities
2. Schedule 2 - Fee Schedule: Detailed pricing structure, including hourly rates, package prices, and additional services
3. Schedule 3 - Service Level Agreement: Specific performance metrics, response times, and service standards
4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures
5. Schedule 5 - Approved Sub-processors: List of approved tools, software, and third-party services that may process client data
6. Appendix A - Communication Protocol: Agreed communication channels, response times, and escalation procedures
7. Appendix B - Security Protocol: Security measures and procedures for handling sensitive information
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