The Complaint Letter For Wrong Delivery of Goods is a crucial document in Indian commercial transactions, particularly relevant in today's growing e-commerce and retail sectors. This document should be used when received goods differ from what was ordered, whether in quantity, quality, specifications, or type. It serves as an official communication channel between the customer and supplier, documenting the discrepancy and seeking resolution. The letter must comply with Indian consumer protection laws, including the Consumer Protection Act, 2019, and the Sale of Goods Act, 1930. It typically includes order details, description of the wrong delivery, evidence of the discrepancy, and a clear statement of the desired resolution. This document often serves as crucial evidence if the matter escalates to consumer forums or legal proceedings.
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1. Sender's Details: Complete name, address, contact information, and customer ID (if applicable)
2. Recipient's Details: Company name, department, address, and relevant contact person
3. Subject Line: Clear indication that this is a complaint regarding wrong delivery with reference number
4. Order Details: Order number, date of order, date of delivery, and payment information
5. Description of Issue: Detailed explanation of what was ordered versus what was received
6. Impact Statement: Description of inconvenience or losses caused by the wrong delivery
7. Specific Request: Clear statement of what resolution is expected (replacement, refund, etc.)
8. Timeline Request: Specification of expected timeframe for resolution
9. Closing: Professional closing with indication of next steps if resolution is not achieved
1. Previous Communication Reference: Include when there have been prior attempts to resolve the issue
2. Urgency Statement: Add when the wrong delivery has critical time-sensitive implications
3. Legal Rights Reference: Include when escalation might be necessary, citing relevant consumer protection laws
4. Cost Implications: Add when there are additional costs incurred due to the wrong delivery
5. Alternative Resolution Options: Include when offering multiple acceptable solutions to the issue
1. Order Documentation: Copy of original order confirmation, invoice, and payment proof
2. Delivery Documentation: Delivery receipt, photographs of received goods, packaging details
3. Communication Records: Copies of previous emails, chat logs, or call records regarding the issue
4. Product Comparison: Documentation showing differences between ordered and received items
5. Expense Records: Receipts or documentation of additional expenses incurred due to wrong delivery
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Wholesale Trade
Consumer Goods
Logistics and Transportation
Food and Beverage
Electronics and Technology
Fashion and Apparel
Home and Garden
Industrial Supplies
Relevant Teams
Customer Service
Order Fulfillment
Quality Assurance
Logistics
Legal Compliance
Operations
Supply Chain
Sales Administration
Customer Relations
Dispute Resolution
Relevant Roles
Customer Service Representative
Retail Store Manager
E-commerce Manager
Logistics Coordinator
Quality Control Manager
Order Fulfillment Specialist
Customer Relations Manager
Operations Manager
Complaints Handler
Supply Chain Manager
Sales Administrator
Legal Compliance Officer
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