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1. Parties: Identifies the contracting parties - typically the mortgage originator/lender and the mortgage servicer

2. Background: Explains the context of the agreement, including the lender's desire to outsource mortgage servicing and the servicer's capabilities

3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules

4. Appointment and Scope of Services: Details the formal appointment of the servicer and outlines the comprehensive scope of mortgage servicing activities

5. Servicer's Obligations: Specifies the detailed responsibilities and duties of the mortgage servicer

6. Lender's Obligations: Outlines the responsibilities of the lender, including providing necessary information and support

7. Service Levels: Establishes performance metrics and service quality standards

8. Fees and Payment Terms: Details the fee structure, payment calculations, and payment procedures

9. Compliance Requirements: Addresses compliance with Indian banking laws, RBI guidelines, and other relevant regulations

10. Reporting and Documentation: Specifies required reports, documentation, and record-keeping obligations

11. Default Management: Procedures for handling borrower defaults and loan workouts

12. Data Protection and Confidentiality: Requirements for protecting borrower information and maintaining confidentiality

13. Term and Termination: Duration of the agreement and circumstances for termination

14. Liability and Indemnification: Allocation of risks and responsibilities between parties

15. Dispute Resolution: Procedures for resolving disputes between parties

16. General Provisions: Standard contractual provisions including notices, amendments, and governing law

1. Schedule 1 - Services Description: Detailed description of all servicing activities and responsibilities

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, targets, and measurement methods

3. Schedule 3 - Fee Schedule: Detailed breakdown of all fees, charges, and payment calculations

4. Schedule 4 - Required Reports: List and formats of all required regulatory and operational reports

5. Schedule 5 - Compliance Requirements: Specific regulatory and compliance obligations under Indian law

6. Schedule 6 - Systems and Technology Requirements: Technical specifications for servicing systems and interfaces

7. Appendix A - Form of Reports: Templates for required reports and documentation

8. Appendix B - Contact Details: Key contacts and escalation matrix for both parties

9. Appendix C - Power of Attorney: If required, format of power of attorney for servicing activities