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1. Transition Services: Procedures for service transition at start or end of contract, used when complex service handover is required

2. Audit Rights: Detailed audit procedures and requirements, included for high-risk or regulatory-sensitive services

3. Innovation and Continuous Improvement: Framework for service improvements and technological updates, relevant for long-term strategic partnerships

4. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in critical banking services

5. Insurance Requirements: Specific insurance obligations, included for high-risk services

6. Regulatory Change Management: Procedures for handling regulatory changes, important for regulated banking services

7. Third-Party Dependencies: Management of subcontractors and third-party services, included when service provider uses substantial subcontracting

1. Schedule A - Service Descriptions: Detailed technical specifications of each banking service

2. Schedule B - Service Level Metrics: Specific KPIs, measurement methodologies, and reporting formats

3. Schedule C - Pricing and Payment Terms: Detailed fee structure, payment schedules, and penalty calculations

4. Schedule D - Security Standards: Specific security protocols, compliance requirements, and procedures

5. Schedule E - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

6. Schedule F - Governance Framework: Meeting schedules, escalation matrices, and communication protocols

7. Schedule G - Transition Plan: Detailed transition milestones and responsibilities

8. Appendix 1 - Contact Details: Key personnel and escalation contacts for both parties

9. Appendix 2 - Required Reports: Templates and formats for all required service reports

10. Appendix 3 - Compliance Checklist: Regulatory and compliance requirements checklist