In today's digital business environment, organizations increasingly rely on cloud storage solutions for their data management needs. This Cloud Storage SLA is essential for establishing clear performance standards, security requirements, and service commitments between cloud service providers and their customers in Malaysia. The document addresses critical aspects such as data protection, service availability, disaster recovery, and compliance with Malaysian regulations including the Personal Data Protection Act 2010 and Cybersecurity Act 2018. It serves as a foundational agreement for organizations seeking to implement cloud storage solutions while maintaining regulatory compliance and ensuring service quality.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the cloud service provider and customer, including registration details and addresses
2. Background: Context of the agreement and brief description of the cloud storage services being provided
3. Definitions: Definitions of technical terms, service metrics, and other key terms used in the agreement
4. Service Description: Detailed description of the cloud storage services, including basic features and functionalities
5. Service Level Commitments: Specific performance metrics, availability guarantees, and response times
6. Data Protection and Security: Obligations regarding data security, privacy, and compliance with Malaysian data protection laws
7. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements
8. Fees and Payment: Pricing structure, payment terms, and billing procedures
9. Term and Termination: Duration of agreement, renewal terms, and termination conditions
10. Liability and Indemnification: Limitations of liability, indemnification obligations, and force majeure provisions
11. Governing Law and Jurisdiction: Malaysian law as governing law and jurisdiction for dispute resolution
1. Disaster Recovery: Detailed disaster recovery procedures and commitments, recommended for enterprise clients
2. Service Credits: Compensation mechanism for service level failures, typically included for premium service tiers
3. Data Migration: Procedures for data migration in and out of the service, important for large-scale implementations
4. Audit Rights: Customer rights to audit service provider's compliance and security measures, relevant for regulated industries
5. Multi-jurisdiction Compliance: Additional compliance requirements for customers operating across multiple jurisdictions
6. Custom Service Levels: Tailored service level agreements for specific customer requirements
1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, metrics, and measurement methodologies
2. Schedule 2 - Security Standards and Procedures: Comprehensive security protocols, encryption standards, and security certifications
3. Schedule 3 - Pricing and Service Tiers: Detailed pricing structure, service tiers, and additional service fees
4. Schedule 4 - Technical Support Services: Support level definitions, response times, and escalation procedures
5. Schedule 5 - Data Processing Agreement: Specific terms for personal data processing in compliance with Malaysian PDPA
6. Appendix A - Service Credit Calculation: Detailed methodology for calculating service credits for SLA violations
7. Appendix B - Acceptable Use Policy: Detailed guidelines for acceptable use of the cloud storage service
Find the exact document you need
Incident Resolution Time SLA
A Malaysian law-governed agreement defining incident resolution time commitments and service level requirements between service providers and their clients.
Download
Ecommerce SLA
Malaysian-law governed Service Level Agreement for e-commerce operations, defining performance metrics and service standards under Malaysian regulations.
Download
SLA Type
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and delivery commitments between service provider and recipient.
Download
SLA Telecom
A Malaysian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and regulatory compliance requirements for telecommunications services.
Download
SLA Site
A Malaysian-law governed Site Service Level Agreement defining service standards and performance metrics for site-specific services.
Download
SLA For Problem Management
A Malaysian law-governed Service Level Agreement defining problem management processes, response times, and resolution targets for IT services.
Download
Managed Services Service Level Agreement
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for managed services arrangements.
Download
Defect Resolution SLA
A Malaysian law-governed Service Level Agreement specifying defect resolution requirements, timelines, and remediation procedures for technical systems.
Download
Average SLA
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Download
SLA Delivery Time
A Malaysian law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for logistics services.
Download
SLA Enterprise
Malaysian-compliant enterprise Service Level Agreement template establishing service commitments and performance metrics between service providers and enterprise customers.
Download
Maintenance SLA
A Malaysian law-governed agreement setting out terms and performance standards for maintenance services, including service levels, responsibilities, and remedies.
Download
Tier 3 SLA
Malaysian-law governed Tier 3 SLA defining expert-level technical support services and performance standards for mission-critical systems.
Download
SLA Uptime
A Malaysian law-governed Service Level Agreement defining uptime commitments, measurement methods, and compensation mechanisms for service interruptions.
Download
Task SLA
A Malaysian-law governed agreement defining performance metrics and service standards for specific operational tasks, including measurement criteria and compliance requirements.
Download
SLA Storage
A Malaysian-law governed Service Level Agreement for storage services, defining performance metrics and obligations between storage providers and clients.
Download
SLA Server Uptime
A Malaysian law-governed Service Level Agreement defining server uptime commitments, performance metrics, and compensation mechanisms for service disruptions.
Download
SLA Level 1
Malaysian law-compliant Service Level Agreement template establishing basic service delivery commitments and performance metrics between provider and customer.
Download
SLA In System Design
A Malaysian-law governed Service Level Agreement defining performance metrics and standards for system design services, ensuring compliance with local digital service regulations.
Download
SLA 99.999 Downtime
A Malaysian law-governed Service Level Agreement (SLA) ensuring 99.999% service availability with strict uptime requirements and compliance measures.
Download
SLA 8x5
A Malaysian law-governed Service Level Agreement for 8x5 business hours support, defining service standards and performance metrics.
Download
ShIPping SLA
Malaysian law-compliant Service Level Agreement template for shipping services, defining performance standards and operational requirements for maritime transportation.
Download
Service Level Agreement In Crm
A Malaysian law-governed agreement defining service levels and performance standards for CRM system services, including compliance with local data protection regulations.
Download
Service Level Agreement Graphic Design
Malaysian-law governed Service Level Agreement for graphic design services, outlining service standards, deliverables, and performance metrics.
Download
Security Level Agreement
A Malaysian law-governed agreement establishing security standards and compliance requirements between parties, including data protection and cybersecurity measures.
Download
Quality SLA
A Malaysian law-governed Quality Service Level Agreement defining service standards, metrics, and compliance requirements between service provider and recipient.
Download
Performance SLA
A Malaysian-law governed agreement defining service performance standards, metrics, and compliance requirements between service providers and recipients.
Download
Office SLA
A Malaysian-law governed Service Level Agreement defining performance standards and operational requirements for office services delivery.
Download
Latency SLA
A Malaysian law-governed Service Level Agreement specifying latency commitments, measurement methods, and remedies for digital service performance.
Download
Finance SLA
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for financial services delivery, aligned with local financial regulations.
Download
Email SLA
A Malaysian-compliant Service Level Agreement defining performance standards and obligations for email services, governed by Malaysian law.
Download
Downtime SLA
A Malaysian law-governed Service Level Agreement defining system availability commitments, downtime limits, and remedies for service disruptions.
Download
Development SLA
A Malaysian-law governed agreement setting performance standards and deliverables for software development services, combining SLA metrics with development requirements.
Download
Demo SLA
A Malaysian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between service provider and customer.
Download
Monthly SLA
Malaysian-compliant monthly Service Level Agreement template establishing service standards and performance metrics between providers and clients.
Download
Manage SLA
A Malaysian-compliant contract for managing service level agreements, including performance metrics and reporting requirements under Malaysian law.
Download
Delivery SLA
A Malaysian law-governed agreement setting delivery service levels between logistics providers and customers, including performance metrics and quality standards.
Download
Data Slas
A Malaysian law-governed agreement defining service levels and requirements for data-related services, ensuring compliance with local data protection regulations.
Download
Daily SLA
A Malaysian-law governed agreement establishing daily service performance standards, metrics, and compliance requirements between service providers and recipients.
Download
Cloud Storage SLA
A Malaysian-compliant Service Level Agreement for cloud storage services, defining performance metrics and data protection standards.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)