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The Complaint Letter About Product Quality is a crucial document used when a consumer needs to formally address quality issues with products purchased from Malaysian businesses. This document is particularly relevant under Malaysian consumer protection law, specifically the Consumer Protection Act 1999 and the Sale of Goods Act 1957, which provide strong legal frameworks for consumer rights regarding product quality. The letter should be used when informal attempts to resolve quality issues have been unsuccessful or when the nature of the defect requires formal documentation. It typically includes detailed product information, specific quality concerns, evidence of purchase, documentation of defects, and clear requests for resolution. The document serves both as a formal complaint and as potential evidence should legal action become necessary, making it essential for the protection of consumer rights in Malaysia.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Date: Current date of the letter

4. Subject Line: Clear indication that this is a complaint about product quality, including product name and reference/model number

5. Product Information: Detailed description of the product, including model number, serial number, date and place of purchase

6. Description of Defect: Clear and specific description of the quality issues or defects found

7. Impact Statement: Explanation of how the defect has affected you and any resulting inconvenience or losses

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what action you want the company to take

10. Closing Statement: Professional closing with expected timeframe for response and your contact details