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The Complaint Letter Follow Up is a crucial document in the Malaysian consumer dispute resolution process, typically used when an initial complaint has not received adequate attention or resolution. This document type is essential in establishing a formal record of continued grievance and attempted resolution, often required before escalating matters to consumer tribunals or legal proceedings in Malaysia. It should reference the original complaint, document all subsequent communications, and clearly state the current position and desired outcome. The document must comply with Malaysian consumer protection laws and business communication standards, potentially serving as evidence in future legal proceedings. It's particularly important for maintaining professional relationships while pursuing resolution, and often represents a critical step before seeking intervention from regulatory authorities.

1. Reference Information: Date, recipient details, reference numbers of previous correspondence, and subject line

2. Previous Correspondence Summary: Brief recap of the original complaint and any subsequent communications

3. Current Status: Statement of the current situation and why the matter remains unresolved

4. Impact Statement: Description of ongoing impact or damages suffered due to the unresolved issue

5. Specific Request: Clear statement of the action or resolution being sought

6. Response Timeline: Specified timeframe for expected response