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The Complaint Letter For Computer Not Working Properly is a formal document used in Malaysia when a consumer needs to address serious issues with a purchased computer that isn't functioning as expected. This document is typically drafted when informal resolution attempts have failed and the consumer needs to escalate the matter through formal channels. It should be used when there are persistent technical issues, when warranty obligations aren't being met, or when previous communication attempts have been unsuccessful. The letter must comply with Malaysian consumer protection laws and include specific details about the purchase, nature of the malfunction, attempted remedies, and desired resolution. It serves as a formal record of the complaint and may be used as supporting documentation if legal action becomes necessary. The document should reference relevant sections of Malaysian consumer protection legislation, particularly the Consumer Protection Act 1999 and Sale of Goods Act 1957, to strengthen the complaint's legal standing.

1. Sender's Details: Full name, address, contact information, and customer/order reference number if applicable

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Subject Line: Clear indication that this is a formal complaint about a defective computer

4. Purchase Information: Details of when and where the computer was purchased, including model, price, and order/invoice number

5. Problem Description: Detailed explanation of the issues experienced with the computer, including when they started and their impact

6. Previous Actions Taken: Description of any troubleshooting steps already attempted and previous contact with the company

7. Request for Resolution: Clear statement of what resolution is being sought (repair, replacement, or refund)

8. Response Timeline: Specification of expected timeframe for response