The Warranty Agreement serves as a legally binding document under Malaysian law that outlines the manufacturer's or seller's commitment to repair, replace, or refund products that fail to meet specified quality standards or performance criteria. This document is essential when providing products or services in the Malaysian market, where consumer protection laws require clear warranty terms. The agreement should be used whenever a business wants to establish clear warranty terms for their products or services, whether for consumer or commercial applications. It must comply with the Consumer Protection Act 1999 and include all mandatory warranty provisions required by Malaysian law. The document typically covers warranty duration, scope of coverage, claim procedures, exclusions, and the responsibilities of all parties involved. Special consideration should be given to local regulatory requirements, particularly regarding implied warranties and mandatory guarantee terms.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the warrantor (manufacturer/seller) and warrantee (purchaser/end user)
2. Background: Context of the warranty agreement, including reference to the underlying sale or supply of products
3. Definitions: Key terms used throughout the agreement, including 'Product', 'Warranty Period', 'Defect', 'Warranty Service'
4. Warranty Coverage: Specific details of what is covered under the warranty, including duration and scope of coverage
5. Warranty Period: Clear specification of the warranty duration and start date
6. Warranty Terms and Conditions: Detailed conditions under which the warranty is valid and maintains its effectiveness
7. Exclusions and Limitations: Specific circumstances and conditions not covered by the warranty
8. Claim Procedures: Step-by-step process for making warranty claims, including notification requirements
9. Remedies: Description of available remedies (repair, replacement, refund) and how they are determined
10. Obligations of the Warrantor: Specific responsibilities and commitments of the warranty provider
11. Obligations of the Warrantee: Customer responsibilities for maintaining warranty validity
12. Governing Law and Jurisdiction: Specification of Malaysian law as governing law and jurisdiction for disputes
1. International Coverage: Include when warranty coverage extends beyond Malaysia
2. Transfer of Warranty: Include when warranty rights are transferable to subsequent owners
3. Extended Warranty Options: Include when offering additional warranty coverage for purchase
4. Commercial Use Provisions: Include when product may be used in commercial settings
5. Registration Requirements: Include when warranty requires product registration
6. Return Policy: Include when specific return procedures differ from standard warranty claims
7. Dispute Resolution: Include when specific arbitration or mediation procedures are required
8. Force Majeure: Include when warranty services might be affected by events beyond reasonable control
1. Schedule 1 - Product Specifications: Detailed specifications of products covered under the warranty
2. Schedule 2 - Warranty Coverage Details: Comprehensive list of covered and excluded components/issues
3. Schedule 3 - Authorized Service Centers: List of approved service centers and their contact information
4. Schedule 4 - Claim Form: Standard form for submitting warranty claims
5. Schedule 5 - Maintenance Requirements: Required maintenance procedures to maintain warranty validity
6. Appendix A - Registration Process: Step-by-step guide for warranty registration if required
7. Appendix B - Warranty Service Procedures: Detailed procedures for obtaining warranty service
Authors
Relevant legal definitions
Clauses
Relevant Industries
Manufacturing
Consumer Electronics
Automotive
Home Appliances
Industrial Equipment
Retail
Construction Materials
Medical Devices
Telecommunications
Consumer Goods
Relevant Teams
Legal
Customer Service
Quality Assurance
Sales
Compliance
Operations
Technical Support
Product Management
Risk Management
After-Sales Service
Contract Administration
Relevant Roles
Legal Counsel
Product Manager
Customer Service Manager
Quality Assurance Manager
Sales Director
Compliance Officer
Operations Manager
Service Center Manager
Warranty Administrator
Risk Manager
Contract Manager
Technical Support Manager
Find the exact document you need
Supply Agreement Draft
A Malaysian law-governed agreement establishing terms and conditions for supply of goods between parties, incorporating local commercial law requirements.
find out more
Website Design Agreement
A Malaysian law-governed agreement between a website designer and client establishing terms for website development services and deliverables.
find out more
Service Level Guarantee
A Malaysian law-governed agreement that establishes guaranteed service performance levels and remedies for non-compliance.
find out more
Notarial Contract
A Malaysian notarial contract authenticated by a licensed notary public, providing official verification of documents or statements under Malaysian law.
find out more
Distance Contract
A Malaysian law-governed agreement for remote transactions, establishing terms for goods/services sold without physical presence of parties.
find out more
Client Confidentiality Policy
A Malaysian law-compliant internal policy document establishing standards and procedures for protecting client confidential information.
find out more
Labor Agreement
A Malaysian law-compliant employment agreement establishing terms and conditions between employer and employee.
find out more
Virtual Contract
Malaysian-law compliant Virtual Contract template for electronic agreements and digital transactions.
find out more
House Share Agreement
A Malaysian law-governed agreement establishing terms and conditions for shared residential property arrangements between multiple occupants.
find out more
Training Agreement Between Company And Trainer
A Malaysian law-governed agreement between a company and trainer establishing terms for professional training services delivery.
find out more
Service Bond Agreement
A Malaysian law-governed agreement binding an employee to serve an organization for a specified period in return for training or educational investment.
find out more
Reservation Contract
A Malaysian law-governed agreement establishing terms for property reservation, including reservation fee and period details.
find out more
Public Service Agreement
A Malaysian law-governed agreement establishing terms and conditions for public service employment within the Malaysian government framework.
find out more
Operation And Maintenance Contract
Malaysian-law governed agreement for operation and maintenance services, defining service provider and facility owner obligations, performance standards, and compliance requirements.
find out more
Framework Contract In Procurement
A Malaysian law-governed framework agreement establishing terms and procedures for ongoing procurement of goods, services, or works between procuring authorities and suppliers.
find out more
Facility Letter
A Malaysian banking document that outlines the terms and conditions of a credit facility or loan, serving as a legally binding agreement between lender and borrower under Malaysian law.
find out more
Exclusive Buyer Brokerage Agreement
A Malaysian law-governed agreement establishing exclusive representation rights between a real estate broker and property buyer.
find out more
Enterprise Subscription Agreement
Malaysian-law governed agreement for enterprise-level subscription services, defining terms between service providers and enterprise customers.
find out more
Development Services Agreement
A Malaysian law-governed agreement for software development and digital solution services, establishing terms, deliverables, and responsibilities between service providers and clients.
find out more
Customer Protection Agreement
A legal agreement establishing consumer protection standards and business obligations under Malaysian law, ensuring comprehensive customer rights and safeguards.
find out more
Clearing Agreement
A Malaysian law-governed agreement establishing the relationship between a clearing house and its members, setting out clearing services terms and regulatory compliance requirements.
find out more
Admission Agreement
A Malaysian-law governed agreement between an educational institution and student establishing terms of admission and enrollment.
find out more
Administrative Contract
A Malaysian law-governed contract for administrative arrangements between government entities and private parties, following public sector requirements.
find out more
Shared Services Agreement
A Malaysian law-governed agreement establishing shared services arrangements between corporate entities, defining service scope, standards, and operational framework.
find out more
Payment Settlement Agreement
A Malaysian law-governed agreement that formalizes debt settlement arrangements between creditors and debtors, outlining payment terms and conditions.
find out more
Web Development Agreement
A Malaysian-law governed agreement for website development services, outlining project scope, deliverables, and mutual obligations.
find out more
Dispatcher Agreement
A Malaysian law-compliant agreement governing the engagement of dispatchers, outlining service terms, operational procedures, and compliance requirements.
find out more
Staffing Agreement
A Malaysian law-governed agreement between staffing agencies and client companies for the provision and management of temporary or contract workers.
find out more
Personal Services Contract
Malaysian-law governed Personal Services Contract for professional service arrangements, establishing terms between service providers and clients.
find out more
Staff Contract
A Malaysian law-governed employment agreement establishing terms and conditions between employer and employee.
find out more
Volunteer Agreement
A Malaysian law-governed agreement establishing the terms and conditions between an organization and a volunteer, defining roles and responsibilities while protecting both parties' interests.
find out more
Home Construction Contract
Malaysian-law governed agreement for residential property construction, establishing terms between property owner and contractor with compliance to local housing development regulations.
find out more
Home Repair Contract
Malaysian-law governed agreement for home repair services between property owners and contractors, ensuring compliance with local regulations and protecting both parties' interests.
find out more
Truck Driver Contract Agreement
A Malaysian law-governed employment agreement for professional truck drivers, establishing key terms and conditions while ensuring compliance with local transportation and employment regulations.
find out more
Real Estate Purchase Contract
A Malaysian law-governed agreement for the sale and purchase of real estate property, detailing terms of transfer and parties' obligations.
find out more
Data Processing Agreement
Malaysian law-compliant agreement governing the processing of personal data between a controller and processor under PDPA 2010.
find out more
Landscape Contract
A Malaysian law-governed contract for landscape construction and maintenance services, defining scope, terms, and obligations for landscaping works.
find out more
Graphic Design Contract
A Malaysian law-governed agreement between a graphic designer and client establishing terms for design services, deliverables, and intellectual property rights.
find out more
Guarantee Contract
A Malaysian law-governed agreement where a guarantor undertakes to fulfill another party's obligations to a creditor upon default.
find out more
House Rental Form
A Malaysian law-compliant agreement establishing terms and conditions for residential property rental between landlord and tenant.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)