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The Complaint Letter For Overcharged Bill is an essential document used in the Nigerian business environment when a customer needs to formally dispute incorrect charges on their bill. This document is typically employed after identifying significant discrepancies between expected and actual charges, or when informal resolution attempts have been unsuccessful. It serves as an official record of the dispute and often represents the first step in a formal resolution process under Nigerian consumer protection laws. The letter should be used when there is clear evidence of overcharging, and it must include specific details about the disputed amounts, relevant account information, and supporting documentation. The format follows Nigerian business correspondence standards and can be adapted for various service sectors including utilities, telecommunications, and financial services. This document type is particularly important given the consumer rights framework established by the Federal Competition and Consumer Protection Act 2018 and related sector-specific regulations.

1. Sender's Details: Full name, address, contact information, and customer account number

2. Date: Current date in formal business format

3. Recipient's Details: Company name, department, full address, and if possible, specific contact person

4. Subject Line: Clear identifier: 'Complaint Regarding Overcharged Bill - [Account Number]'

5. Salutation: Formal greeting to the appropriate department or person

6. Introduction: Brief statement identifying yourself as a customer and the purpose of the letter

7. Bill Details: Specific details about the bill in question including bill date, amount, and account information

8. Description of Overcharge: Clear explanation of why you believe you were overcharged, with specific amounts and calculations

9. Action Request: Specific request for correction and deadline for response

10. Closing: Professional closing with your signature and printed name