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1. Sender's Details: Full name, address, contact information, and vehicle details (make, model, year, VIN number)
2. Recipient's Details: Repair shop's name, address, and the name of the manager/owner if known
3. Service History Reference: Details of when the vehicle was brought in, work order number, and agreed services
4. Description of Issues: Clear and specific description of the incomplete or unsatisfactory repairs
5. Previous Communication: Reference to any previous attempts to resolve the issue with dates and outcomes
6. Impact Statement: Description of how the incomplete repairs have affected you
7. Legal Rights Reference: Brief mention of relevant consumer protection rights under Nigerian law
8. Specific Request: Clear statement of what resolution you are seeking
9. Timeline for Response: Reasonable deadline for expected response
1. Cost Breakdown: Include when there are disputed charges or additional costs incurred due to incomplete repairs
2. Expert Opinion: Include when you have obtained a third-party mechanic's assessment of the issues
3. Warranty Reference: Include when the repairs were covered under a warranty or guarantee
4. Medical Impact: Include if the vehicle issues have led to any health or safety concerns
5. Alternative Resolution Options: Include when suggesting multiple ways to resolve the issue
1. Repair Invoice Copies: Copies of all relevant repair invoices and work orders
2. Photographic Evidence: Photos documenting the incomplete or faulty repairs
3. Communication Records: Copies of previous communications with the repair shop
4. Expert Report: If applicable, third-party mechanic's assessment report
5. Additional Expenses: Documentation of any additional costs incurred due to the incomplete repairs
Automotive
Vehicle Repair and Maintenance
Consumer Services
Insurance
Legal Services
Consumer Protection
Transportation
Retail Automotive
Legal Affairs
Customer Relations
Consumer Protection
Quality Assurance
Claims Processing
Automotive Services
Dispute Resolution
Compliance
Customer Support
Service Administration
Consumer Rights Advocate
Automotive Service Manager
Customer Service Manager
Legal Compliance Officer
Consumer Protection Officer
Quality Assurance Manager
Claims Adjuster
Automotive Workshop Manager
Customer Relations Manager
Legal Affairs Coordinator
Vehicle Service Advisor
Consumer Affairs Specialist
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