The Tourist Feedback Form serves as an essential tool for gathering valuable insights from visitors to Nigeria, helping tourism stakeholders improve their services and understand visitor experiences. This document is designed to be used at various touchpoints throughout the tourist journey, including hotels, tourist attractions, and departure points. The form complies with Nigerian legislation, particularly the NDPR 2019 and tourism regulations, while collecting crucial data about accommodation, transportation, attractions, and overall visitor satisfaction. It includes both structured rating scales and open-ended questions, allowing for comprehensive feedback collection while maintaining user-friendliness for international visitors.
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1. Personal Information Section: Collection of basic visitor details including name, nationality, and contact information, with clear NDPR compliance statement
2. Visit Details: Information about the duration of stay, places visited, and purpose of visit
3. Accommodation Feedback: Rating and comments about accommodation facilities used during the visit
4. Transportation Experience: Evaluation of transport services used within Nigeria
5. Tourist Attractions Assessment: Feedback on specific tourist sites, attractions, and activities experienced
6. Service Quality Evaluation: Rating of customer service received from tourism service providers
7. Safety and Security: Assessment of safety measures and security experience during the visit
8. Overall Experience: General satisfaction rating and likelihood to recommend Nigeria as a tourist destination
9. Data Usage Declaration: Statement explaining how the collected information will be used and stored, in compliance with NDPR
1. Cultural Experience: Optional section for feedback on cultural interactions and experiences, particularly relevant for tourists who participated in cultural activities
2. Medical/Health Services: Optional section for those who used healthcare services during their stay
3. Shopping Experience: Optional section for feedback on retail experiences and purchasing of local goods
4. Language Assistance: Optional section for non-English speaking tourists to evaluate language support services
5. Business Facilities: Optional section for business tourists to evaluate conference facilities and business support services
1. Rating Scale Guide: Detailed explanation of the rating scales used in the feedback form
2. Tourist Sites List: Comprehensive list of official tourist sites and attractions for reference
3. Privacy Notice: Detailed privacy policy and data protection information in compliance with NDPR
4. Contact Information: List of important tourist support contacts and emergency numbers
Authors
Relevant legal definitions
Clauses
Relevant Industries
Tourism and Hospitality
Travel and Transportation
Public Administration
Customer Service
Hospitality Management
Cultural Heritage
Entertainment and Recreation
Food and Beverage
Retail
Relevant Teams
Operations
Customer Experience
Quality Assurance
Guest Relations
Research and Analytics
Tourism Development
Marketing and Communications
Customer Service
Compliance
Data Protection
Relevant Roles
Tourism Manager
Customer Experience Director
Hotel Manager
Tour Operations Coordinator
Quality Assurance Specialist
Tourism Development Officer
Customer Service Manager
Tourism Research Analyst
Visitor Experience Coordinator
Tourism Policy Officer
Guest Relations Manager
Tourism Marketing Manager
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