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A Facilities Management Agreement outlines how a service provider will handle the day-to-day operations of a building or workspace in the Netherlands. It covers essential services like cleaning, security, maintenance, and sometimes catering - basically everything needed to keep a property running smoothly for its occupants.

Under Dutch contract law, these agreements specify key performance indicators, service levels, and the division of responsibilities between the facility manager and property owner. They typically include pricing structures, reporting requirements, and compliance with local workplace safety regulations (Arbowet). Good agreements also address sustainability goals and energy management, which align with Dutch environmental standards.

Consider putting a Facilities Management Agreement in place when your organization needs to outsource building operations or streamline multiple property services under one provider. This agreement becomes essential for office complexes, retail spaces, or industrial facilities where professional management can improve efficiency and reduce operational headaches.

The agreement is particularly valuable when coordinating services across multiple Dutch locations, dealing with complex regulatory requirements, or implementing sustainable facility practices. Organizations with more than 50 employees or managing properties above 2000m² benefit most, as the agreement helps meet Dutch workplace safety standards (Arbowet) and environmental regulations while maintaining clear accountability for service delivery.

• Total Service Package: A comprehensive Facilities Management Agreement covering all building operations, maintenance, and support services under one contract - ideal for large office complexes
• Single-Service Focus: Agreements targeting specific services like cleaning or security, allowing more specialized oversight and detailed performance metrics
• Multi-Site Management: Contracts designed for organizations with multiple locations across the Netherlands, featuring standardized service levels and reporting
• Sustainable Facilities: Agreements emphasizing green building management, energy efficiency, and compliance with Dutch environmental regulations
• Public Sector Variant: Modified agreements meeting additional government procurement requirements and transparency standards for Dutch public institutions

• Property Owners: Companies or individuals who need professional management of their commercial buildings, offices, or industrial spaces
• Facility Management Companies: Professional service providers who handle the day-to-day operations, maintenance, and support services
• Legal Teams: In-house counsel or external law firms who draft and review agreements to ensure compliance with Dutch regulations
• Operations Managers: Oversee the implementation of the agreement and monitor service delivery standards
• Service Staff: Maintenance workers, cleaners, and security personnel who carry out the contracted services under the agreement's terms

• Scope Definition: List all required facility services, from cleaning to security, and specify service levels for each
• Property Details: Gather building specifications, floor plans, and equipment inventories that need management
• Performance Metrics: Define measurable KPIs and reporting requirements aligned with Dutch facility management standards
• Cost Structure: Calculate service fees, including any variable costs and annual adjustments for inflation
• Compliance Requirements: Document relevant Arbowet safety regulations and environmental standards affecting your facility
• Emergency Procedures: Outline response protocols for various scenarios, ensuring alignment with local emergency services

• Party Details: Complete legal names, addresses, and registration numbers of both facility manager and property owner
• Service Scope: Detailed description of all facility management services, including performance standards and KPIs
• Term and Termination: Contract duration, renewal options, and conditions for early termination under Dutch law
• Payment Terms: Fee structure, payment schedule, and indexation clauses following Dutch commercial practices
• Liability Provisions: Insurance requirements, indemnification clauses, and risk allocation between parties
• Compliance Section: References to Arbowet, environmental regulations, and relevant Dutch building codes
• Dispute Resolution: Preferred method of conflict resolution and applicable jurisdiction in the Netherlands

A Facilities Management Agreement differs significantly from a Property Management Agreement in scope and focus. While both deal with real estate, they serve distinct purposes in the Dutch market.

• Service Scope: Facilities Management focuses on operational services like cleaning, maintenance, and security. Property Management covers broader aspects including tenant relations, rent collection, and property value optimization
• Day-to-Day Focus: Facilities managers handle immediate operational needs and building functionality. Property managers make strategic decisions about property investment and tenant mix
• Regulatory Compliance: Facilities agreements emphasize workplace safety (Arbowet) and operational standards. Property management deals more with Dutch rental laws and property regulations
• Contract Structure: Facilities agreements detail specific service levels and performance metrics. Property management contracts include more financial reporting and asset management provisions