The Cleaner Performance Appraisal document serves as a standardized tool for evaluating cleaning staff performance in New Zealand organizations. It is designed to be used during regular performance reviews, typically conducted quarterly or annually, to assess an employee's effectiveness in maintaining cleanliness standards, following safety protocols, and meeting organizational objectives. The document ensures compliance with New Zealand employment legislation while providing a fair and objective means of evaluating performance, setting goals, and identifying areas for improvement. It is particularly important in contexts where cleaning services are essential for maintaining workplace health and safety standards, and where documented performance reviews are required for employment records and professional development planning.
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1. Employee Information: Basic details including employee name, position, department, supervisor, and period under review
2. Performance Rating Scale: Explanation of the rating system used in the appraisal (e.g., 1-5 scale, with definitions for each rating level)
3. Core Performance Areas: Evaluation of fundamental cleaning duties including thoroughness, consistency, and adherence to cleaning schedules
4. Health and Safety Compliance: Assessment of adherence to health and safety protocols, proper use of PPE, and handling of cleaning chemicals
5. Work Quality and Efficiency: Evaluation of work standards, time management, and completion of assigned tasks
6. Attendance and Reliability: Assessment of punctuality, attendance record, and reliability in completing scheduled duties
7. Communication and Teamwork: Evaluation of interaction with colleagues, supervisors, and facility users
8. Overall Performance Summary: General assessment of overall performance and achievement of objectives
9. Goals and Development: Setting of new objectives and identification of training needs
10. Acknowledgment and Signatures: Space for employee and supervisor signatures, date, and any employee comments
1. Customer/Tenant Feedback: Include when the cleaner works in facilities with regular occupants who can provide feedback
2. Specialized Skills Assessment: Include when the cleaner performs specialized cleaning tasks requiring specific skills or certifications
3. Project Work Evaluation: Include when the cleaner has been involved in special cleaning projects during the review period
4. Equipment Maintenance Record: Include when the cleaner is responsible for maintaining cleaning equipment
5. Environmental Compliance: Include when the organization has specific environmental or sustainability goals
1. Schedule A: Performance Metrics: Detailed breakdown of performance scores across all evaluation criteria
2. Schedule B: Cleaning Checklist Compliance: Summary of adherence to required cleaning checklists and procedures
3. Schedule C: Training Record: List of completed training and certifications during the review period
4. Appendix 1: Incident Reports: Summary of any workplace incidents or accidents during the review period
5. Appendix 2: Performance Improvement Plan: Detailed plan for addressing any identified performance issues
Authors
Relevant legal definitions
Clauses
Relevant Industries
Commercial Cleaning
Facilities Management
Healthcare
Education
Hospitality
Retail
Industrial
Government
Property Management
Transportation
Relevant Teams
Human Resources
Facilities Management
Operations
Environmental Services
Housekeeping
Building Services
Site Services
Quality Assurance
Health and Safety
Training and Development
Relevant Roles
Cleaner
Cleaning Supervisor
Housekeeping Manager
Facilities Manager
Cleaning Team Leader
Janitorial Services Coordinator
Environmental Services Manager
Housekeeping Supervisor
Cleaning Services Director
Site Services Manager
Operations Manager
HR Manager
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