The Public Service Agreement is a specialized contract template developed for use in New Zealand's public sector environment. It is designed to facilitate the engagement of service providers by government entities while ensuring compliance with public sector legislation, particularly the Public Service Act 2020. This document type is essential when government departments or agencies need to formalize service delivery arrangements with external providers or other public sector entities. It incorporates specific provisions for public sector accountability, transparency, and performance measurement, while addressing unique aspects of New Zealand public service operations, including Treaty of Waitangi considerations and public sector values. The agreement is structured to protect public interests while ensuring effective service delivery and value for money in public spending.
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1. Parties: Identification of the contracting government agency and the service provider, including their legal status and authority to contract
2. Background: Context of the agreement, including the procurement process followed and relevant statutory authority
3. Definitions and Interpretation: Definitions of key terms and interpretation rules, including specific public sector terminology
4. Term and Commencement: Duration of the agreement, including start date, end date, and any renewal provisions
5. Services: Detailed description of the services to be provided, including scope, deliverables, and quality standards
6. Performance Standards: Key performance indicators, service levels, and measurement criteria
7. Personnel: Requirements for staff delivering services, including qualifications, security clearances, and training
8. Fees and Payment: Payment terms, rates, invoicing requirements, and compliance with public sector financial regulations
9. Governance and Reporting: Management structure, reporting requirements, and meeting schedules
10. Compliance: Obligations to comply with relevant legislation, policies, and public sector standards
11. Confidentiality and Privacy: Management of confidential information and personal data in accordance with privacy laws
12. Intellectual Property: Ownership and use rights for IP created or used in service delivery
13. Liability and Indemnity: Allocation of risks and responsibilities between parties
14. Termination: Grounds for termination, notice requirements, and consequences
15. General Provisions: Standard clauses including notices, amendments, and dispute resolution
1. Treaty of Waitangi Obligations: Required when services have specific implications for Māori or Treaty obligations
2. Security Requirements: Include when services involve access to sensitive government information or facilities
3. Business Continuity: Required for critical services where service interruption would have significant public impact
4. Transition Arrangements: Include when complex implementation or handover periods are needed
5. Environmental Requirements: Include when services have environmental impacts or sustainability requirements
6. Community Engagement: Required when services involve direct community interaction or public consultation
7. International Obligations: Include when services must comply with international agreements or standards
1. Schedule 1: Service Specifications: Detailed technical specifications of services, methodologies, and standards
2. Schedule 2: Fees and Charges: Detailed pricing structure, including any variable elements and adjustment mechanisms
3. Schedule 3: Performance Measures: Detailed KPIs, measurement methodologies, and reporting requirements
4. Schedule 4: Personnel: Key personnel, roles, responsibilities, and any specific requirements or clearances
5. Schedule 5: Implementation Plan: Timeline and milestones for service implementation or transition
6. Schedule 6: Reporting Requirements: Templates and specifications for required reports
7. Appendix A: Government Policies: Relevant government policies and standards that apply to the services
8. Appendix B: Security Requirements: Detailed security protocols and requirements
9. Appendix C: Form of Performance Bond: Template for any required performance bonds or guarantees
Relevant legal definitions
Clauses
Relevant Industries
Public Administration
Healthcare
Education
Social Services
Infrastructure
Environmental Services
Research and Development
Information Technology
Professional Services
Public Transportation
Emergency Services
Cultural Services
Community Development
Relevant Teams
Legal
Procurement
Contracts Administration
Government Relations
Policy and Planning
Operations
Risk and Compliance
Finance
Commercial
Service Delivery
Project Management
Strategic Planning
Quality Assurance
Public Relations
Relevant Roles
Procurement Manager
Contract Manager
Public Sector Administrator
Government Department Head
Legal Counsel
Policy Advisor
Service Delivery Manager
Compliance Officer
Project Manager
Operations Manager
Chief Executive Officer
Risk Manager
Finance Manager
Commercial Manager
Relationship Manager
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