This Retail Sales Contract template is designed for businesses engaged in retail sales operations within New Zealand's jurisdiction. It serves as a fundamental legal framework for transactions between retailers and consumers, incorporating essential provisions required by New Zealand law, including compliance with the Consumer Guarantees Act 1993 and Fair Trading Act 1986. The document is suitable for both physical and online retail operations, covering crucial aspects such as product descriptions, pricing, payment terms, delivery arrangements, returns policies, and warranty obligations. This contract template is particularly valuable for retailers seeking to establish clear, legally-compliant terms of sale while maintaining strong customer relationships and protecting their business interests in the New Zealand market.
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1. Parties: Identifies the retailer and customer, including full legal names and contact details
2. Background: Brief context about the retail relationship and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Products and Pricing: Details of products being sold and their prices, including GST
5. Order and Delivery: Process for placing orders and delivery terms
6. Payment Terms: Payment methods, timing, and processing details
7. Consumer Guarantees: Statutory guarantees under the Consumer Guarantees Act
8. Returns and Refunds: Policy and process for returns and refunds
9. Risk and Title: When risk and ownership passes to the customer
10. Privacy and Data Protection: How customer information is collected, used, and protected
11. Limitation of Liability: Limits on retailer's liability in accordance with NZ law
12. Dispute Resolution: Process for handling disputes between parties
13. General Provisions: Standard contract clauses including governing law
1. Online Sales Terms: Additional terms for online sales - include if offering online retail
2. Click and Collect: Terms for in-store collection of online orders - include if offering this service
3. Loyalty Program: Terms of any loyalty or rewards program - include if offering such programs
4. Gift Cards: Terms and conditions for gift cards - include if offering gift cards
5. Installation Services: Terms for product installation - include if offering installation services
6. Product Customization: Terms for custom orders - include if offering product customization
7. Finance Options: Terms for payment plans or financing - include if offering credit options
8. International Shipping: Additional terms for international sales - include if shipping overseas
1. Schedule 1 - Price List: Detailed pricing information including any volume discounts
2. Schedule 2 - Product Specifications: Detailed technical specifications of products
3. Schedule 3 - Delivery Zones and Charges: Breakdown of delivery areas and associated costs
4. Schedule 4 - Warranty Terms: Detailed warranty terms for different product categories
5. Appendix A - Returns Form: Standard form for processing returns
6. Appendix B - Care Instructions: Product care and maintenance instructions
7. Appendix C - Size Guide: Size charts and measurement guides if applicable
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