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1. Disaster Recovery and Business Continuity: Required when services are critical to business operations, detailing backup and recovery procedures

2. Resource Allocation: Include when specific staffing or resource commitments need to be documented

3. Training and Knowledge Transfer: Necessary when service delivery requires specific training or knowledge sharing

4. Cost Allocation: Required when internal charging or cost distribution mechanisms are in place

5. Security Requirements: Include when services involve sensitive data or systems access

6. Change Management: Required for services that may undergo significant changes or require formal change control

7. Quality Assurance: Include when specific quality standards or certification requirements apply

1. Schedule A - Service Specifications: Detailed technical specifications of services and delivery standards

2. Schedule B - Performance Metrics and KPIs: Comprehensive list of performance indicators and measurement criteria

3. Schedule C - Service Level Targets: Specific targets and thresholds for each service level

4. Schedule D - Reporting Templates: Standard formats for regular service performance reports

5. Schedule E - Contact Matrix: List of key contacts and escalation hierarchy

6. Schedule F - Operating Procedures: Detailed operational procedures and workflows

7. Appendix 1 - Incident Classification: Categories and definitions of service incidents and priority levels

8. Appendix 2 - Service Request Catalogue: Complete list of available services and standard requests