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1. Transition Services: Details of service transition arrangements, used when transitioning from another provider or requiring specific onboarding procedures

2. Regulatory Compliance: Specific regulatory requirements, used when services are subject to industry-specific regulations

3. Intellectual Property Rights: Detailed IP provisions, used when services involve creation or use of intellectual property

4. Personnel Requirements: Specific requirements for service provider personnel, used when service delivery requires dedicated or specialized staff

5. Change Management: Procedures for managing changes to services or service levels, used in complex service arrangements

6. Multi-vendor Management: Provisions for coordination with other service providers, used when multiple vendors are involved

7. Environmental Requirements: Environmental compliance and sustainability requirements, used when relevant to service delivery

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement methodologies

2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Service Description and Technical Requirements: Detailed technical specifications and service requirements

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

7. Appendix A - Service Reports: Templates and examples of service performance reports

8. Appendix B - Contact Matrix: Key personnel and contact information for both parties

9. Appendix C - Technical Infrastructure: Details of technical infrastructure and system requirements