The Warranty Agreement serves as a crucial legal instrument in Philippine commerce, establishing the manufacturer's or seller's commitment to product quality and consumer protection. This document is essential when offering products or services in the Philippine market, as it must comply with the Consumer Act of the Philippines and DTI regulations. The Warranty Agreement typically includes specific terms about product coverage, duration of warranty, claim procedures, and warranty limitations. It should be used whenever a business provides products or services that require warranty coverage, ensuring clear communication of rights and obligations between the warrantor and warranty holder. The document must reflect local consumer protection requirements while protecting the business's interests through clear warranty terms and conditions.
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1. Parties: Identification of the warrantor (manufacturer/seller) and warrantee (purchaser/consumer)
2. Background: Context of the warranty agreement, including reference to the related purchase
3. Definitions: Key terms used throughout the agreement including 'Product', 'Warranty Period', 'Defect', etc.
4. Warranty Coverage: Specific details of what is covered under the warranty, including duration and scope
5. Warranty Terms and Conditions: Conditions that must be met for the warranty to remain valid
6. Exclusions and Limitations: Specific circumstances, conditions, or damages not covered by the warranty
7. Warranty Claim Process: Step-by-step procedure for making a warranty claim
8. Remedies: Available solutions (repair, replacement, refund) under the warranty
9. Consumer Rights Statement: Mandatory statement about consumer rights under Philippine law
10. Governing Law: Specification of Philippine law as governing law and jurisdiction
11. Execution: Signature blocks and execution details
1. Extended Warranty Terms: Additional coverage terms if offering an extended warranty option
2. International Coverage: Include if warranty coverage extends beyond the Philippines
3. Transferability: Terms for transferring warranty to subsequent owners, if applicable
4. Registration Requirements: If product registration is required to activate warranty
5. Maintenance Requirements: If specific maintenance is required to maintain warranty validity
6. Commercial Use Provisions: Special terms if product can be used commercially
7. Digital Components Coverage: For products with software or digital elements requiring separate warranty terms
1. Schedule A - Product Specifications: Detailed description of covered product(s) and models
2. Schedule B - Warranty Coverage Details: Comprehensive list of covered and excluded components
3. Schedule C - Authorized Service Centers: List of approved repair/service locations
4. Appendix 1 - Claim Form: Standard form for submitting warranty claims
5. Appendix 2 - Maintenance Schedule: Required maintenance schedule to maintain warranty validity
6. Appendix 3 - Registration Form: Product registration form if required
Relevant legal definitions
Clauses
Relevant Industries
Consumer Electronics
Automotive
Home Appliances
Industrial Equipment
Construction Materials
Medical Devices
Telecommunications
Furniture and Home Furnishings
Computer Hardware and Software
Agricultural Equipment
Relevant Teams
Legal
Compliance
Customer Service
Product Management
Quality Assurance
Operations
Technical Support
Sales
Customer Relations
Risk Management
After-Sales Service
Relevant Roles
Legal Counsel
Compliance Officer
Product Manager
Customer Service Manager
Sales Director
Quality Assurance Manager
Operations Manager
Warranty Claims Administrator
Risk Manager
Technical Support Manager
Service Center Manager
Consumer Relations Manager
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