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1. Sender's Details: Full name, address, contact information, and customer/tracking reference numbers
2. Recipient Details: Courier company's name, complaint department address, and relevant contact information
3. Subject Line: Clear indication that this is a formal complaint regarding missing goods, including tracking number
4. Shipment Details: Specific information about the lost package including date of shipping, tracking number, origin and destination
5. Description of Issue: Clear explanation of the problem, including when and how the loss was discovered
6. Previous Communication: Summary of any previous attempts to resolve the issue with dates and reference numbers
7. Value Statement: Details of the contents and their value, including any insurance coverage
8. Specific Request: Clear statement of the desired resolution (compensation, investigation, etc.)
9. Closing Statement: Professional closing with expected timeframe for response and potential escalation if necessary
1. Legal References: Include when citing specific consumer protection laws or courier service regulations
2. Urgency Statement: Add when the missing items are time-sensitive or causing significant hardship
3. Third Party Involvement: Include when other parties (insurance companies, receiving party, etc.) are involved
4. Alternative Resolution Options: Suggest when willing to accept multiple forms of resolution
5. Impact Statement: Include when the loss has caused significant business or personal consequences
1. Proof of Shipping: Copy of shipping receipt, booking confirmation, and payment evidence
2. Tracking History: Screenshot or printout of the tracking history showing last known location
3. Item Documentation: Photos, invoices, or descriptions of the missing items
4. Communication Log: Copies of previous emails, chat logs, or call references with the courier company
5. Value Documentation: Receipts, invoices, or other proof of value for the missing items
Logistics and Transportation
E-commerce
Retail
Manufacturing
Import/Export
Postal Services
Insurance
Legal Services
Consumer Goods
Professional Services
Legal
Customer Service
Operations
Logistics
Administration
Risk Management
Compliance
Claims Processing
Documentation
Supply Chain
Logistics Manager
Supply Chain Coordinator
Customer Service Representative
Claims Handler
Compliance Officer
Legal Counsel
Operations Manager
Shipping Coordinator
Administrative Assistant
Risk Manager
Business Owner
Office Manager
Procurement Officer
E-commerce Manager
Retail Manager
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