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1. Parties: Identification and details of all parties to the agreement, including their legal status and registered addresses
2. Background: Context of the agreement and brief description of why the parties are entering into this arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including deliverables and standards
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Payment Terms: Fees, payment schedule, invoicing requirements, and payment methods
7. Obligations of Service Provider: Key responsibilities and commitments of the service provider
8. Obligations of Client: Key responsibilities and commitments of the client
9. Representations and Warranties: Standard warranties and representations made by both parties
10. Confidentiality: Obligations regarding confidential information and trade secrets
11. Intellectual Property: Ownership and rights related to intellectual property created or used during service provision
12. Termination: Circumstances and process for terminating the agreement
13. Governing Law and Jurisdiction: Specification of Pakistani law as governing law and jurisdiction for disputes
14. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Performance Metrics: Include when specific service levels or KPIs need to be measured and maintained
2. Change Control: Include for complex services where scope changes are likely to occur
3. Force Majeure: Include when services might be affected by events beyond parties' control
4. Insurance: Include when specific insurance coverage is required for the services
5. Data Protection: Include when personal or sensitive data processing is involved
6. Non-Competition: Include when there are competitive concerns or industry-specific restrictions
7. Staff and Subcontracting: Include when service provider may need to use subcontractors or specific staff requirements exist
8. Compliance with Laws: Include when services are in regulated industries or require specific compliance measures
9. Exit Management: Include for complex services requiring transition arrangements upon termination
1. Schedule 1 - Service Specification: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics and service level requirements
4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services
5. Schedule 5 - Required Insurance: Details of insurance requirements and coverage levels
6. Appendix A - Form of Reports: Templates for required service reports and documentation
7. Appendix B - Change Request Form: Standard form for requesting and documenting changes to services
8. Appendix C - Contact Details: Contact information for key representatives of both parties
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