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1. Sender's Details: Full name, address, and contact information of the complainant
2. Recipient's Details: Name and address of the food establishment and/or relevant authority (SFDA)
3. Date of Letter: Current date of writing the complaint
4. Subject Line: Clear indication that this is a complaint about expired food products
5. Product Details: Specific information about the expired food item including brand name, batch number, and expiration date
6. Purchase Information: Date and location of purchase, including store name and branch
7. Description of Issue: Detailed explanation of how the expired food was discovered and any consequences
8. Previous Actions Taken: Description of any immediate actions taken, such as returning to the store or contacting the manufacturer
9. Specific Request: Clear statement of what resolution or action is being sought
10. Closing: Professional closing statement indicating expectation of response and timeline
1. Health Impact Statement: Include if consumption of the expired food resulted in any health issues
2. Reference to Previous Communication: Include if there has been any previous correspondence about this issue
3. Legal Rights Statement: Reference to relevant consumer protection laws, recommended when dealing with unresponsive vendors
4. Copy Recipients: List of other relevant authorities being copied, such as local municipality or Ministry of Commerce
1. Purchase Receipt: Copy of the original purchase receipt showing date and location of purchase
2. Product Photos: Clear photographs of the expired product showing the expiration date and any visible spoilage
3. Medical Records: If applicable, any medical reports or documentation related to health issues caused by the expired food
4. Previous Correspondence: Copies of any previous communication with the vendor or manufacturer about this issue
Food Retail
Food Manufacturing
Consumer Goods
Grocery and Supermarkets
Restaurant and Food Service
Food Distribution
Regulatory Compliance
Consumer Protection
Public Health
Quality Assurance
Quality Assurance
Legal Affairs
Consumer Relations
Regulatory Compliance
Customer Service
Operations
Risk Management
Food Safety
Public Relations
Consumer Protection
Quality Assurance Manager
Food Safety Officer
Consumer Rights Advocate
Retail Store Manager
Customer Service Representative
Compliance Officer
Food Safety Inspector
Legal Affairs Specialist
Consumer Protection Officer
Operations Manager
Risk Management Director
Customer Experience Manager
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