The Customer Consent Form is a crucial document required by organizations operating in Saudi Arabia that collect and process personal data from their customers. This document has gained particular importance following the implementation of the Personal Data Protection Law (PDPL) in 2022. The form must comply with both PDPL requirements and Sharia law principles, making it essential for businesses to properly document customer consent for data processing activities. The document should be presented in Arabic (with optional English translation) and must clearly explain the types of data collected, purposes of collection, processing methods, storage duration, and customer rights. Organizations should update their Customer Consent Forms regularly to reflect any changes in data processing activities or regulatory requirements.
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1. Identification of Parties: Details of the company collecting consent and the customer providing consent, including full legal names and contact information
2. Introduction: Brief explanation of the purpose of the consent form and its importance
3. Definitions: Clear definitions of key terms used in the document, including technical and legal terminology
4. Scope of Consent: Detailed description of what the customer is consenting to, including specific activities and purposes
5. Data Collection and Usage: Specific information about what personal data will be collected and how it will be used
6. Data Storage and Security: Information about how the data will be stored, protected, and for how long
7. Customer Rights: Explanation of the customer's rights regarding their personal data, including right to access, modify, and delete
8. Language Declaration: Statement confirming the Arabic version's precedence and the English translation's status
9. Acknowledgment and Signature: Final declaration of understanding and agreement, with space for signature and date
1. International Data Transfer: Required when personal data may be transferred outside Saudi Arabia
2. Third-Party Sharing: Include when data will be shared with third parties or partners
3. Marketing Communications: Required when the company wishes to use personal data for marketing purposes
4. Biometric Data Processing: Include when collecting or processing biometric data
5. Special Categories of Data: Required when collecting sensitive personal data as defined by PDPL
6. Digital Services Access: Include when consent involves access to digital platforms or services
7. Recording of Communications: Required when calls or other communications may be recorded
1. Schedule A - Data Categories: Detailed list of all categories of personal data to be collected and processed
2. Schedule B - Processing Activities: Comprehensive list of all data processing activities and their purposes
3. Schedule C - Third Party Recipients: List of authorized third parties who may receive the personal data, if applicable
4. Appendix 1 - Privacy Policy Reference: Reference to the company's full privacy policy with details on data protection measures
5. Appendix 2 - Contact Information: Detailed contact information for data protection inquiries and rights exercise
Authors
Relevant legal definitions
Clauses
Relevant Industries
Banking and Financial Services
Healthcare
Retail
Telecommunications
Technology
E-commerce
Insurance
Education
Real Estate
Professional Services
Tourism and Hospitality
Transportation
Manufacturing
Energy
Media and Entertainment
Relevant Teams
Legal
Compliance
Data Protection
Information Security
Customer Service
Operations
Risk Management
Marketing
Information Technology
Business Development
Human Resources
Privacy
Relevant Roles
Legal Counsel
Compliance Officer
Data Protection Officer
Privacy Manager
Risk Manager
Customer Service Manager
Operations Director
IT Security Manager
Business Development Manager
Marketing Manager
Human Resources Director
Chief Technology Officer
Chief Information Officer
Chief Privacy Officer
Customer Experience Manager
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