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The Dissatisfied Customer Letter is a crucial document used when responding to formal complaints or expressions of dissatisfaction from customers in Saudi Arabia. It serves as an official company response that must comply with Saudi Arabian consumer protection laws, commercial regulations, and Sharia law principles. The document should be drafted when a customer has lodged a formal complaint about products, services, or business practices, requiring a written response that acknowledges their concerns and outlines proposed solutions. The letter must maintain cultural sensitivity while clearly communicating the company's position and proposed resolution, including any relevant references to warranties, compensations, or remedial actions. This document type is particularly important in the Saudi Arabian context, where business relationships are highly valued and dispute resolution should be handled with appropriate formality and respect.

1. Header Information: Company letterhead, date, reference number, and formal address block including the customer's full name and address

2. Islamic Greeting: Traditional Islamic greeting (Assalamu Alaikum) showing cultural respect

3. Subject Line: Clear identification of the complaint reference number and brief topic

4. Acknowledgment: Formal acknowledgment of receiving the customer's complaint and expression of regret for their dissatisfaction

5. Complaint Summary: Brief but accurate restatement of the customer's issue to demonstrate understanding

6. Investigation Details: Summary of the investigation conducted and findings regarding the complaint

7. Response/Resolution: Clear explanation of the company's position and proposed resolution

8. Closing: Professional closing with clear next steps and contact information

9. Signature Block: Full name, title, and contact details of the responding representative