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1. Parties: Identification of the service provider and client, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service-related terminology, and key concepts used throughout the agreement
4. Scope of Services: Comprehensive outline of all services to be provided, including core office support services
5. Service Provider Obligations: Detailed responsibilities and commitments of the service provider
6. Client Obligations: Responsibilities and requirements of the client to enable service delivery
7. Service Levels: Specific, measurable performance standards and metrics for each service
8. Performance Monitoring: Methods and frequency of service level measurement and reporting
9. Fees and Payment Terms: Pricing structure, payment schedule, and billing procedures
10. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
11. Service Credits and Penalties: Compensation mechanism for service level failures and performance issues
12. Dispute Resolution: Procedures for handling disagreements and escalation processes
13. Confidentiality: Protection of confidential information and data security requirements
14. Force Majeure: Provisions for unforeseen circumstances and their impact on service delivery
15. Governing Law: Specification of Saudi Arabian law as the governing law and relevant jurisdictional details
1. Multi-tenant Provisions: Additional terms for shared office environments or multi-tenant buildings
2. Disaster Recovery: Specific procedures and requirements for business continuity and disaster recovery
3. Environmental Standards: Green building requirements and environmental compliance measures
4. Security Services: Additional security measures and protocols beyond standard services
5. Technology Services: Specific IT and telecommunications service requirements
6. Islamic Finance Compliance: Specific provisions to ensure compliance with Islamic finance principles if required
7. Insurance Requirements: Additional insurance coverage requirements beyond standard provisions
8. Change Management: Procedures for implementing service or requirement changes during the contract term
1. Schedule 1 - Service Specifications: Detailed technical specifications for each service category
2. Schedule 2 - Service Level Metrics: Detailed performance indicators, measurement methods, and target levels
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms
4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various service issues
5. Schedule 5 - Operating Hours: Detailed service hours, including normal, after-hours, and holiday coverage
6. Schedule 6 - Report Templates: Standard formats for performance reports and service level monitoring
7. Schedule 7 - Equipment Inventory: List of equipment and assets covered under the agreement
8. Appendix A - Building Rules: Specific building regulations and operational procedures
9. Appendix B - Health and Safety Procedures: Safety protocols and emergency procedures
Real Estate
Facility Management
Professional Services
Information Technology
Financial Services
Healthcare
Manufacturing
Retail
Telecommunications
Energy
Government Services
Education
Facilities Management
Operations
Legal
Procurement
Administration
Property Management
Contract Management
Quality Assurance
Compliance
Risk Management
Real Estate
Facilities Manager
Operations Director
Property Manager
Contract Manager
Office Manager
Procurement Manager
Legal Counsel
Chief Operations Officer
Administrative Manager
Building Services Manager
Compliance Officer
Service Delivery Manager
Real Estate Manager
Business Center Manager
Quality Assurance Manager
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