The Client Code of Conduct serves as a fouNDAtional document for establishing clear expectations and standards in business relationships. It is particularly important in Singapore's highly regulated business environment, where compliance with strict regulatory requirements is essential. This document should be implemented when establishing new client relationships or updating existing client management frameworks. The Code of Conduct includes provisions for data protection, ethical business practices, anti-money laundering compliance, and industry-specific requirements, all aligned with Singapore's regulatory framework.
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1. Introduction: Purpose and scope of the Code of Conduct, including its application and enforcement
2. Definitions: Key terms and concepts used tHRoughout the document
3. General Principles: Core values and ethical principles that clients must adhere to
4. Compliance Requirements: Specific rules and regulations clients must follow, including legal obligations
5. Data Protection and Privacy: Guidelines for handling personal and confidential information in accordance with PDPA
6. Confidentiality: Requirements for maintaining confidentiality of business information and trade secrets
7. Breach and Enforcement: Consequences of breaching the code and enforcement mechanisms
1. Industry-Specific Requirements: Additional requirements based on specific industry regulations such as financial services, healthcare, or education
2. International Compliance: Requirements for international operations and cross-border activities
3. Digital Services Guidelines: Rules for electronic transactions and digital interactions when digital services are involved
4. Anti-Money Laundering Compliance: Specific requirements for AML compliance when dealing with financial transactions
1. Schedule 1 - Reporting Procedures: Detailed procedures for reporting violations or concerns
2. Schedule 2 - Compliance Checklist: Checklist for self-assessment of compliance with the code
3. Schedule 3 - Contact Information: List of relevant contacts for compliance-related matters
4. Schedule 4 - Acknowledgment Form: Form for clients to acknowledge receipt and understanding of the code
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