The Customer Agreement serves as the primary contractual framework for business-to-consumer relationships in Singapore. This document is essential for businesses operating in Singapore that provide products or services to customers, ensuring compliance with local regulations including the Consumer Protection (Fair Trading) Act and Personal Data Protection Act. The Customer Agreement typically covers service specifications, payment terms, warranties, liability limitations, and dispute resolution procedures, while incorporating Singapore's consumer protection requirements and fair trading practices.
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1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services/Products: Description of services or products being provided
5. Payment Terms: Pricing, payment methods, and payment schedule
6. Term and Termination: Duration of agreement and termination provisions
7. Confidentiality: Protection of confidential information
8. Governing Law: Specification of Singapore law and jurisdiction
1. Data Protection: PDPA compliance provisions for collection and processing of personal data
2. Intellectual Property: IP rights and obligations when IP is created or licensed
3. Force Majeure: Provisions for unforeseen circumstances in long-term or high-value contracts
4. Insurance: Insurance requirements when service involves physical risk or valuable assets
1. Service Level Agreement: Detailed service specifications and performance metrics
2. Price List: Detailed pricing information and rate cards
3. Data Processing Agreement: Detailed terms for handling personal data
4. Technical Requirements: Technical specifications or requirements
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